Desktop Support Specialist

We are seeking an experienced Desktop Support Specialist to provide technical support for end users, manage service desk requests, and support hardware and software deployments. The ideal candidate will have strong troubleshooting skills, hands-on experience with desktop support, and the ability to resolve technical issues efficiently while maintaining excellent customer service., · Troubleshoot and resolve desktop, hardware, software, and network-related issues.

· Install, image, configure, and deploy computers, software, printers, and peripherals.

· Perform user data migration and profile configuration during computer replacements.

· Manage incidents and service requests using ServiceNow, ensuring timely resolution and status updates.

· Support user accounts, Active Directory, email, Citrix, and related IT services.

· Collaborate with application, network, and infrastructure teams to resolve complex technical issues.

· Create and maintain technical documentation, standard operating procedures, and troubleshooting guides.

· Follow IT security policies and ensure the protection of user data and systems.

· Provide technical guidance to team members and assist with project coordination as needed.

· Travel to support business and technical requirements as necessary.

· Minimum 7 years of experience in desktop support and IT field services.

· Strong knowledge of computer hardware, software, peripherals, networking protocols, and troubleshooting.

· Hands-on experience with computer imaging, software installation, and hardware deployment.

· Experience installing and configuring local and network printers.

· Proven experience with user data migration and profile management.

· Experience documenting technical processes and procedures.

· Working knowledge of ServiceNow or similar IT service management tools.

· Experience with Active Directory, email systems, and Citrix is preferred.

· Strong communication, customer service, problem-solving, and organizational skills.