IT Support Specialist

• Provide technical support and troubleshooting assistance for desktop computers, laptops, mobile devices, printers, and other hardware components.
• Manage help desk systems such as ServiceNow or Jira to track, prioritize, and resolve user requests efficiently.
• Support network administration tasks including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, DNS (Domain Name System), TCP/IP protocols, and network troubleshooting.
• Assist with Active Directory management tasks such as user account creation, password resets, group policy objects (GPO), and permissions management.
• Maintain and support operating systems including Windows (Windows Server editions), macOS, and Linux environments.
• Troubleshoot software issues related to Microsoft Office applications, enterprise applications, and specialized business software.
• Support IT infrastructure components such as switches (e.g., Meraki), servers (including Microsoft Windows Server), BMC Remedy or ServiceNow ticketing systems, SCCM (System Center Configuration Manager), and computer hardware maintenance.
• Collaborate with team members on equipment troubleshooting, software deployment via SCCM or similar tools, and hardware upgrades or replacements.
• Assist in network security measures including VPN setup, firewall management, and analysis of network traffic for security threats.
• Communicate clearly with end-users to provide technical troubleshooting support while maintaining excellent customer service standards.

• Proven experience in IT support roles with a strong understanding of help desk systems like ServiceNow or Jira.
• Proficiency in computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting techniques.
• Solid knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux distributions.
• Hands-on experience with Active Directory management and Group Policy Objects (GPO).
• Familiarity with hardware support including computer hardware components and mobile devices.
• Ability to troubleshoot software issues related to Microsoft Office suite and enterprise applications effectively.
• Strong analysis skills for diagnosing complex technical problems quickly and accurately.
• Excellent communication skills with a customer-focused approach to technical support..

Join us as an IT Support Specialist if you’re passionate about solving technical challenges with energy and enthusiasm! Bring your expertise in computer networks, operating systems, hardware troubleshooting, and customer service to make a real impact on our organization’s success every day!

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance