Fixed Term, Clinical Systems Project Assistant

The Project Assistant will provide administrative project management support to Deacon Health and the Campus Life Systems team during the MedicatOne Electronic Health Record Implementation project. This project is projected to require additional support for the first 18 months., * Provide administrative project management support to the Deacon Health MedicatOne Implementation team, including but not limited to maintaining documentation of decisions and processes, coordinating communication, and documenting testing feedback

• Serve as the primary administrative point of contact for the clinic’s EHR system. Assist with software updates, test new module rollouts, and train new administrative staff on system workflows
• Assists in the review and updating of policy documents and process manuals for clinical and front-desk operations throughout the implementation of the MedicatOne EHR system
• Assists with Workflow Optimization by continuously evaluating front-desk and clinical workflows along with the Leadership Team to ensure maximum efficiency while maintaining premium student experience

Other Functions:

• Serve as a member of the Deacon Health Administrative Support staff as needed to ensure support tasks complement demands of policies, procedures and practices required as EHR is implemented., This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

• Bachelor’s degree or an equivalent combination of education and experience
• Technical: High comfort level learning new software systems.
• Project Management: Ability to break down complex tasks, manage timelines, and coordinate multiple moving parts for clinic events or software rollouts.
• Communication: Excellent written and verbal communication skills, with the ability to translate technical or medical requirements into clear instructions for students and staff.
• Analytical Problem Solving: Strong attention to detail with a proactive approach to identifying system errors or workflow bottlenecks.
• Strong organizational skills, attention to detail, and ability to follow projects/issues/tasks through to completion

Preferred Skills:

• Prior experience with implementation of Electronic Health Record and/or other comprehensive software projects

Physical Requirements:

• Occasionally moving in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Adjusting or moving objects up to 30 pounds in all directions.
• Repeating motions that may include the wrist, hands, and/or fingers.
• Constantly moving about to accomplish tasks or moving from one workstation to another.
• Communicating with others to exchange information.

Environmental Conditions:

• Inside office conditions.
• Occasionally low temperatures.
• Occasionally high temperatures.