Site Reliability Engineer

C1.ai is building a horizontal identity platformIdentity is becoming the control plane for modern companies. Every organization runs on dozens-sometimes hundreds-of systems that need to answer the same basic question: who can do what, when, and why?The old approach doesn’t hold up. It’s either IT teams duct-taping systems together, or rigid IGA tools that only work across a narrow set of HR and SSO integrations. That’s not going to cut it for the next decade.We’re building something more foundational: a horizontal identity platform that any company-and increasingly, any AI agent-can plug into to understand and manage access. SaaS apps, infrastructure, internal tools, AI agents-if it has a concept of “who,” it should connect to us.We’re still small, and we move fast. If you want to help build this from the ground up, you’ll have real ownership here., * Build observability that drives action-create monitoring, alerting, and tooling that helps teams understand system behavior and respond to incidents quickly

• Drive operational excellence across engineering-partner with product teams to ensure new features are built with reliability in mind from the start
• Automate relentlessly-if you’re doing something twice, build a system to do it for you. We believe in infrastructure as code and eliminating toil.
• Respond to and learn from incidents-lead incident response, conduct blameless postmortems, and drive systemic improvements
• Plan and execute infrastructure projects with incremental deliverables-you’ll assess technical risks, communicate tradeoffs, and ship iteratively

Reliability Engineering, Software as a Service (SaaS), Artificial Intelligence (AI) Agents, Single Sign-On (SSO), Artificial Intelligence (AI), Cloud Computing, Machine Tool, Incident Response, Process Improvement, Technical Analysis, * A track record of building and operating production systems at scale-you’ve kept real systems running for real customers

• Deep experience with cloud infrastructure (AWS, GCP, or similar) and infrastructure-as-code (Terraform, Pulumi, or similar)
• Strong programming skills in Go, Python, or similar-you write tools and automation, not just scripts
• Experience with Kubernetes and container orchestration in production
• Strong systems thinking-you understand how components interact and where failures cascade
• High agency-you figure out what needs to be built, not just how to build what you’re told. You move fast and unblock yourself.
• Deep understanding of observability-you know how to instrument systems, build dashboards, and create alerts that actually matter
• Experience with AI-assisted development (Claude Code, Cursor, Copilot, or similar)-you’re already using these tools and excited about what’s next
• Clear, persuasive communication-you can explain complex systems to diverse audiences and drive alignment during incidents
• Ego in check-you care about getting it right, not being right

You Might Also Have

• Experience with AI/ML infrastructure or serving LLMs in production
• Background in security-focused environments or compliance frameworks (SOC 2, FedRAMP, etc.)
• Experience building developer platforms or internal tooling
• Familiarity with identity systems and protocols (SCIM, SAML, OAuth, LDAP)
• Contributions to open source projects or engineering communities

How we work- Impact matters more than ownership.- We’d rather ship something real than talk about it.- People here are trusted to operate independently.- If something isn’t working, we fix it properly-we don’t paper over it.- Using AI effectively is expected, not optional.Compensation & benefitsSalary range: $180k - $250k- Meaningful equity- Full medical, dental, and vision coverage- In-office in Portland- Solid benefits across the boardDue to the nature of this role and its responsibilities supporting our FedRAMP-authorized environment, candidates must be U.S. citizens. This position may involve work that the U.S. Government has determined can only be performed by U.S. citizens on U.S. soil.