Help Desk Technician I - $28 to $32 an hour (DOE)

We are partnering with a confidential client in the electrical distribution industry to seek a Help Desk Technician to join the Information Technology team and serve as the first point of contact for technical support across the organization. This role is ideal for someone who enjoys problem-solving, providing strong customer service, and helping maintain smooth day-to-day IT operations., · Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system

· Troubleshoot and resolve common IT issues involving

· Windows / macOS workstations

· Microsoft 365 (Outlook, Teams, Office)

· Password resets and account access

· Printers, peripherals, and basic networking

· Log, categorize, prioritize, and manage support tickets accurately

· Perform remote troubleshooting using approved support tools

· Support employee onboarding/offboarding, including account setup and deactivation

· Document solutions and contribute to IT knowledge base improvements

• 3 years of IT support or helpdesk experience
• 2+ years of Networking
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience with Microsoft 365, ticketing systems, and remote support tools
• Strong communication skills and customer service mindset
• Detail-oriented with strong problem-solving ability, * Degree in IT, Computer Science, or related field preferred, * Experience with Microsoft 365, ticketing systems, and remote support tools
• Strong communication skills and customer service mindset
• Strong troubleshooting skills across hardware, software, and basic networking

Education:

• Bachelor’s (Preferred)

Experience:

• Networking: 2 years (Required)
• IT support or helpdesk: 3 years (Required)

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance