Computer Operator I

Koniag Advisory Business Solutions is seeking seasoned full time Computer Operator who focus on excellence to join our team supporting the Indian Health Service, Gallup NM Area Office. Successful candidates have strong analytical and troubleshooting skills, work independently or in a team, are effective communication with non-technical users, manage multiple tasks to completion, are customer-focused mindset with proactive engagement, maintain confidentiality and follow security protocols.

In this role, you serve as a I/T technical specialist on all automated systems utilized throughout the Area and program in an enterprise Active Directory environment. Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems.

Principal responsibilities include:

• Supported hardware includes but is not limited to laptops, desktops, servers, thin clients, video conference systems, tablets, and phones. Supported system types include but are not limited Accounting (United Financial Management System), Windows operating systems, Microsoft Office, and other supported software.
• Receives requests for the resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
• Provides technical assistance to current and potential users so that information technology systems have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.
• Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.
• Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consults with customers regarding potential system or program upgrades.
• Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client-server software.
• Uses detailed reference material, sophisticated diagnostic equipment, and complex diagnostic software to identify and resolve internal system and network conflicts.
• Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs upgrade of hardware to include processors, memory, fixed storage, and installation of network interface cards (NICs) or enhancement cards.
• Installs and configures workstation or network operating systems and application software on a wide range of configurable information systems devices.
• Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms. Configures workstation security parameters.
• Troubleshoot and correct software problems to include resolving conflicts between applications, hardware, and/or device conflicts, and operating system faults.
• Detects and removes computer viruses. Restores and repairs damaged critical data files.
• Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
• Performs operational tests on equipment in test array or operational configuration before issue or installation to ensure proper operation and absence of hardware, software, device, or network conflicts.
• Captures, maintains, and tracks warranty data for all fielded systems, advises other support personnel of warranty status, and interfaces with vendors to request and monitor warranty work.
• Maintains the customer service database for all service requests.
• Documents and enters all requests for advice and assistance in the customer service database.
• Receives, analyzes, assigns control numbers, and tracks to resolution all customer requests.
• Provides familiarization training for users of new equipment and software as required.
• Interface with Government employees, other contractors, and other organizations.
• Performs other duties as assigned.

Hours:

While work hours for certain task assignments may vary depending on the requirements of the assigned work and department, in general, the staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM, Monday to Friday (local time) except local or national emergencies, administrative closing, and other IHS or Government directed facility closures., Travel is not anticipated for this requirement. In the event of travel, it shall be paid in accordance with the Federal Travel Regulations and GSA travel rates. Government vehicles may also be utilized, subject to the rules and regulations of NSSC’s Fleet Management., * Support for software installations and hardware setup

• Proven ability to interact effectively with:
• End users
• Government representatives
• Vendors and warranty providers
• Other IT support personnel
• Hardware Installation & Maintenance
• Experience performing:
• Component upgrades (RAM, processors, storage)
• Installation of interface and enhancement cards
• Hardware testing and validation before deployment
• Warranty validation and vendor coordination
• Experience supporting multi-platform hardware in structured IT environments.
• Software Installation & Configuration
• Skilled at installing and configuring:
• Windows workstation operating systems
• Standard office software suites
• Security settings and workstation hardening measures
• Device drivers for diverse hardware platforms

Preferred Experience - Good to Have:

• Knowledge of DoD, IHS, or federal IT security standards.
• Experience participating in major fielding activities or technology rollouts.

• CompTIA A+ CompTIA Network+ OR equivalent experience

Preferred Certifications: Good to Have

• CompTIA Security+ Microsoft Modern Desktop Administrator (MD-100/MD-101)
• ITIL Foundation
• Cisco CCNA (entry-level networking)

Education:

Required:

• Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a closely related field.
• OR an equivalent combination of relevant education, technical training, and 2-4 years of hands-on IT support experience in lieu of degree.

Preferred Education - Good to Have:

• Bachelor’s degree in Information Technology, Computer Engineering, Computer Science, or related discipline.
• Coursework or certification training in:
• Operating systems (Windows desktop/server)
• Networking fundamentals
• Cybersecurity basics

Required Skills Experience - Must Have:

• Candidates should have 2-4+ years of progressively responsible experience providing technical support in a similar environment, including:
• Experience in federal, tribal, or healthcare IT environments .
• Experience supporting specialized enterprise systems such as Financial or accounting systems (e.g., UFMS)
• Proficiency with:
• Windows 10/11 OS
• Microsoft Office 365
• Active Directory user and computer support
• Basic network troubleshooting
• Malware removal tools
• Imaging and configuration tools
• Ability to use and interpret:
• Diagnostic equipment
• System logs
• Hardware/software reference materials

Technical Support & Troubleshooting:

• Hands-on experience supporting:
• Desktops, laptops, tablets, phones
• Thin clients and peripheral devices
• Video conferencing systems
• Printers, scanners, and networked devices
• Proven ability to diagnose and resolve:
• Windows OS issues
• Microsoft Office and productivity software errors
• Hardware failures and component replacements
• Application conflicts, device driver issues, and system faults
• Experience using diagnostic software, reference tools, and imaging tools.
• Enterprise Systems & Networking
• Direct support experience in an Active Directory environment, including:
• User account support
• Workstation group policies
• Basic permissions troubleshooting
• Basic understanding of:
• TCP/IP fundamentals
• Network interface card (NIC) configuration
• Client/server applications
• Virus detection and removal
• Experience installing, configuring, and upgrading operating systems.
• Customer Service & User Support
• Experience receiving, documenting, and tracking help desk tickets.
• Experience performing:
• New user onboarding and orientation

This position is covered under the Service Contract Act. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

Koniag Advisory Business Solutions, LLC a Koniag Government Services company , is seeking a Computer Operator I to support KABS and our government customer in Gallup, NM., Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352