Tier 2 Technical Support Specialist

ECAM (a GardaWorld Company), the leader in outdoor video surveillance, seeks a proactive Tier II Low Voltage Technician. Based in Los Angeles, you’ll design, install, service, test, and maintain Mobile Surveillance Units (MSUs), CCTV, alarms, and related equipment. Ensure MSUs and sites are in top condition, conduct weekly maintenance, collaborate on projects, assist with site surveys, update branch staff, prepare reports, stay current on technologies, manage inventory, and build client relationships., * Ensure all Mobile Surveillance Units (MSUs) and commercial sites under maintenance agreements are fully operational, clean, and accurately documented. Perform weekly preventative maintenance.

• Collaborate with operations teams to guarantee timely, on-budget project completion.
• Support subcontractors, installers, project coordinators, engineering managers, and sales personnel by conducting thorough site surveys.
• Provide consistent communication and updates to branch staff.
• Prepare and submit detailed daily activity reports.
• Stay current and knowledgeable in mobile surveillance systems and related technologies.
• Manage and update MSU and job site inventory records.
• Foster and maintain strong, professional relationships with clients.
• Keep Account Executives and branch personnel informed of any issues or developments at customer sites.
• Safely transport MSUs to, from, and between customer locations.
• Review video footage upon request from operations or clients and ensure operations is notified of all review requests.

• Authorized to work in the United States
• Able to pass an extensive screening process
• High school diploma or equivalent; vocational or technical training preferred.
• Valid driver’s license; must meet company driving requirements.
• Must pass all hiring requirements, including background check and drug screening.
• One year of hands-on experience with CCTV or alarm system installation.
• Technical knowledge of CCTV, access control, and low-voltage electronics.
• Basic understanding of electricity and job site safety practices.
• Familiarity with Microsoft Office, Internet Explorer, and ability to quickly learn new software.
• May need to obtain and maintain a valid state security license, depending on location.

Ideal Skills & Attributes:

o Strong communication, problem-solving, and follow-up skills.

o Ability to manage multiple tasks at once with minimal supervision.

o Working knowledge of wire types, wire sizing, and common electrical standards.

o Comfortable using manual and electric hand tools following best safety practices.

o Good understanding of LAN systems as part of integrated security setups.

o Able to write basic reports, logs, and routine correspondence.

o Self-motivated and reliable team player who can also work independently.

o Comfortable working at heights and in physically active roles.

o Physically capable of lifting up to 50 lbs, staying alert for long periods, and managing tools and equipment with dexterity.

Enjoy a stable work environment, growth opportunities, and a supportive team culture. Join us and make a difference with a positive ECAM can-do attitude!

What’s in it for You

• Competitive Pay:
• Work Site Location:
• Set Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. This position may offer overtime.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: This position requires the ability to drive and travel up to 75% of the time within the assigned territory., ECAM, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAMSECURE protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind-24/7.

It is the policy of ECAMSECURE to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAMSECURE complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAMSECURE not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Pay: From $27.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance