IT Network Administrator

· Support, monitor, troubleshoot, and maintain day-to-day IT infrastructure, including servers, workstations, mobile devices, network equipment, firewalls, software, and business-critical systems.

· Investigate and resolve technical issues across hardware, software, network, Microsoft 365, endpoint, and collaboration platforms; escalate complex application or infrastructure issues when appropriate.

· Provide business application support, including ERP, quality management, reporting, and collaboration platforms, while coordinating with application owners, vendors, and end users to resolve issues.

· Perform cybersecurity monitoring activities, review security alerts, support phishing investigations, and follow established incident response and escalation procedures.

· Support IT compliance requirements by maintaining documentation, inventory records, policy acknowledgements, evidence collection, and records needed for audits, customer requests, and confidential data handling obligations.

· Create, maintain, and improve technical procedures, troubleshooting guides, system documentation, knowledge base articles, process maps, and training materials.

· Maintain accurate IT asset inventories, software licensing records, warranty information, equipment assignments, service agreements, and technology refresh schedules.

· Coordinate with software, hardware, internet, telecommunications, and managed service vendors for support requests, equipment repairs, renewals, warranty claims, and service issues.

· IT procurement lifecycle, including technology evaluation, hardware and software selection, vendor quotes, purchase coordination, and asset lifecycle planning.

· Plan, implement, deploy, and document new technology, infrastructure, systems, upgrades, and related IT projects.

· Identify, recommend, and implement opportunities for automation, standardization, and process improvement using approved technologies, including Microsoft 365, Power Platform, scripting, reporting tools, and AI-assisted tools.

· Deliver user support and practical training for Microsoft 365 applications, cybersecurity awareness, standard IT processes, and approved business systems.

· Demonstrate strong initiative, sound judgment, follow-through, and a willingness to jump in where needed in a fast-paced manufacturing and business systems environment.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations and file archive/purge, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary.
• Create, change, and delete user accounts per request.
• · Diagnose, repair, and recover from hardware and software failures, coordinating with affected users, vendors, and technical resources as needed.

· Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.

· Associate’s or Bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or a related technical field preferred; equivalent hands-on IT experience may be considered.

· Minimum of 5 years of real-world IT support, systems administration, network support, business application support, or related technical experience in a professional environment.

· Strong working knowledge of Windows desktop and server environments, Microsoft 365 administration, Microsoft Azure services, Active Directory, user account administration, endpoint support, patching, troubleshooting, and standard IT service processes.

· Hands-on experience installing, configuring, deploying, maintaining, and troubleshooting servers, operating systems, virtualization platforms, and related infrastructure.

· Solid understanding of SQL databases and database structures, including installation, configuration, connectivity, basic queries, maintenance, and troubleshooting.

· Strong understanding of network architecture and technologies, including TCP/IP, DNS, DHCP, SNMP, VPNs, firewalls, switching, routing and routing protocols, remote access, and advanced network troubleshooting.

· Supporting physical network infrastructure, including Ethernet and fiber cabling, patch panels, network drops, equipment racks, and coordination of cabling installations and repairs.

· Practical understanding of cybersecurity principles and practices, including endpoint and network security, vulnerability and patch management, identity, access controls, MFA, phishing and threat investigation, security monitoring, incident response and escalation, data protection, and secure handling of sensitive information.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance