Enterprise Support Manager, ES-NAMER-FSI

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset., * Every day will bring new and exciting challenges on the job while you:

• Champion and advocate for customers within Amazon Web Services (be their voice) Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud Help customers define IT and business processes that work well with cloud deployments Engage with Director and C-Level executives to translate business needs into technical and operational plans Work with AWS executive leadership to influence the product roadmap Drive proactive operational and security risk mitigation through application-specific reviews, custom runbooks, and rapid critical incident response Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or web-related programming that includes the consumption of web services we’d like to talk with you!, 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience

• Experience in technical team management
• Experience working with enterprise software companies
• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field * 5+ years of managing technical teams

Preferred Qualifications

• Experience driving projects to improve support-related processes and technical support
• Experience in systems administration, network engineering, or software development engineering
• Experience in technical account management, business relationship management, or consulting
• Experience with AWS services or other cloud offerings
• Past experience as a systems administration, network engineer, or software development engineer
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
• Ability to manage and work shifts Amazon is committed to a diverse and inclusive workplace.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 169,000.00 - 228,600.00 USD annually USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually USA, VA, Herndon - 169,000.00 - 228,600.00 USD annually

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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