IT Support Specialist (Level 2)-To Join TikTok Tech Team

1. your primary focus will be on delivering exceptional Tier 2-3 IT support to the internal users of the company,addressing their IT inquiries, requests, and incidents promptly through tickets

1. You’re a problem solver. You delve into the root causes of issues, devising effective solutions that empower users to seamlessly navigate our system.

2. communication skills will be crucial as you liaise between our users and technology teams, ensuring clear alignment and timely resolution of issues.

3. You’re task driven. Completing assigned tasks on time and managing your own workload

4. You’re a team player. You’ll present yourself and leverage your experience or expertise in the best way to our technology teams, business teams and everyone else involved it in the process.

5. You’re growing. Committed to personal growth and excellence, you will continuously seek opportunities for self-improvement and contribute to the overall enhancement of our operations.

6. You’re a quality seeker. Delivering accurate and exceptional results.

Requirements:

• Computer Technology related degree

• 2-5 years IT support or desktop support experience, experience
• Working knowledge of Windows & MacOS, iOS & Android, networking and video conference technologies

-Candidates should be very familiar with corporate network. Network certifications like CCNA are a plus

• Excellent communication who can explain complicated IT problems to non-technical individual
• Excellent customer service skills with polite manners and able to handle pressure from frustrated users.
• Strong IT troubleshooting and problem solving skills
• Great team player who can work in a collaborative culture
• Self-motivate, open-to-learn and be receptive to change and improvement
• Ability to manage and prioritise own tasks and helpdesk issues, * macOS: 1 year (Required)

• 5 days of paid sick leave
• 401(k) plan
• Unpaid holidays
• No health insurance provided