Airport Network Support Administrator II - Public Address Audio Systems (May Underfill)

If you are selected, we’ll use this information to determine your starting pay. For eligible positions, your prior experience may also qualify you for a higher leave accrual rate under the City’s Prior Service Leave Accrual Procedure., Under the guidance of the Network Support Team Manager, the Airport Network Support Administrator II - Public Address Audio Systems installs, configures, maintains, and troubleshoots airport public address and audio systems, including associated hardware, software, and network infrastructure. Responsibilities include performing system testing and diagnostics, resolving technical issues, and supporting the reliable operation of large-scale distributed audio and mass notification systems throughout airport facilities. The position also coordinates with network and software support teams to resolve issues and maintain system performance in a dynamic, high-traffic environment.

Various work schedules may be required to accommodate the hours that the Help Desk and onsite technical support staff are available for City customers. Occasional weekend work and on-call work may be required.

About the Position:

Join the team responsible for maintaining the airport’s public address and audio systems, supporting reliable communications throughout a complex, high-traffic environment. This role combines network administration, audio system troubleshooting, and hands-on technical support to keep critical systems operating effectively. Ideal candidates bring experience with audio technologies, network infrastructure, and system maintenance, along with a commitment to dependable performance in a dynamic airport environment., * Assists with the implementation, installation, configuration, maintenance, and upgrading of public address audio systems, associated hardware, software, and network components.

• Troubleshoots hardware, software, and network issues, including system compatibility, configuration, connectivity, and performance problems.
• Coordinates with network engineering, software support, and engineering teams to resolve technical issues and implement technology solutions.
• Installs, configures, and maintains desktop and mobile devices, network printers, wireless network products, and associated software as needed.
• Analyzes, configures, diagnoses, and repairs voice and data communications equipment, including telephone, VoIP, voicemail, and PBX systems.
• Supports network communications across multiple protocols, including TCP/IP, and assists with maintaining network security for City systems and remote users.
• Responds to customer support requests, resolves technical issues, provides end-user training, and documents resolutions in the call-tracking system.
• Coordinates vendor-provided hardware and software services and support.
• Evaluates, installs, and upgrades software while maintaining software integrity and licensing compliance.
• Documents technical processes and procedures to support consistent practices and knowledge sharing.
• Assists with network backup and restoration processes.
• Maintains an inventory of equipment, components, and replacement parts for audio, telephone, and data systems.
• Assists with technology purchasing, equipment inventory, data retention, and surplus processes.
• Assists with audio and digital video production as needed.
• Creates, configures, and maintains scripts and software automation to support technical operations.
• Performs other related duties as assigned.

Working Conditions:

• Moderate physical effort. Moderate lifting required, intermittent sitting, standing and walking. Intermittent exposure to moderate noise levels. Comfortable working conditions.
• Regular exposure to stressful situations as a result of human behavior and the demands of the position.
• Attends meetings, conferences, workshops and training sessions to become and remain current on the principles, practices and new developments in assigned work area

• Hands-on experience with commercial paging, mass notification, large-scale distributed audio systems, or audio/video production for wide distribution.
• Experience administering, maintaining, designing, and/or installing audio systems.
• Experience troubleshooting and resolving hardware, software, and network issues related to audio systems.
• Experience with electro-acoustic signal paths, amplification, testing equipment, and diagnostic/monitoring tools.
• Experience with digital audio/video software editing tools.
• Experience designing or maintaining audio-visual systems for public-facing environments, such as hospitality, large transit hubs, retail, or entertainment venues.
• Certifications in Dante (Level 1, 2, or 3), AtlasIED, or SynAudCon are highly desirable.
• Ability to work independently and as part of a team.
• Willingness to work flexible shifts as needed, including overnight maintenance windows when passenger traffic is low.
• Comfort using hand tools, basic power tools, ladders, and operating machinery/lifts to service high-ceiling equipment in active terminal or construction zones. Ability to lift 50 pounds., Level II:
• Graduation from a four-year accredited college with a Bachelor’s degree in Computer Science, Engineering, or related field and four (4) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year-for-year basis.
• Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+.
• Considerable knowledge of Microsoft operating systems, topologies and protocols.
• Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
• Knowledge of principles of data communications and related equipment.
• Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Level I:

• Graduation from an accredited college or university with an Associate’s degree in computer science or other closely related field and two (2) years paid employment in the field of computer support supporting PCs (using Windows OS). Education and experience may be substituted on a year-for year basis.
• Possession of one (or more) of the following certifications may also be required (depending on position requirements): current Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Entry Networking Technician (CCENT), CompTIA A+, CompTIA Network+, CompTIA Security+.
• Working knowledge of Microsoft operating systems, topologies and protocols.
• Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
• Knowledge of principles of data communications and related equipment.
• Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Salt Lake City Corporation offers a comprehensive benefits package primarily for full-time employees. Eligibility varies by employment status. Explore Salt Lake City employee benefits, or use our Total Compensation Calculator to estimate the overall value of pay and benefits.