Business and Data Analyst [U.S. Citizenship Required, Public Trust Suitability]

Welcome to Via Logic, where innovation meets collaboration. We are seeking a Business and Data Analyst with 3-5 years of relevant professional experience and hands-on Salesforce platform experience to support our federal government client. In this role, you’ll connect program needs with technical delivery, helping teams understand business processes, define requirements, and improve applications and workflows. You’ll work closely with stakeholders, developers, Quality Engineers, and other technical team members to translate complex needs into clear, actionable requirements and reliable solutions. Our work supports public assistance, recovery support, grants management, and mitigation-related processes. Experience supporting these programs or working with state and local governments is preferred. This is a great opportunity for an analyst who enjoys understanding how programs operate, asking thoughtful questions, and helping teams deliver technology that makes complex work easier., * Requirements Gathering: Facilitate stakeholder interviews, discovery sessions, and working meetings to identify business needs, clarify priorities, and define project scope.

• Business Process Analysis: Document current workflows, identify gaps and inefficiencies, and develop future-state processes that improve program operations and the user experience.
• Salesforce Business Analysis: Analyze business needs within Salesforce-based applications, document workflow and data requirements, and collaborate with Salesforce administrators and developers to evaluate and refine solutions.
• Program & Grants Workflows: Translate public assistance, recovery support, grants management, and mitigation-related business processes into clear requirements that support application development and enhancements.
• User Stories & Acceptance Criteria: Develop and refine epics, user stories, business rules, and acceptance criteria that give development and testing teams a shared understanding of expected functionality.
• Technical Liaison: Serve as a bridge between business and technical teams, explaining program needs, resolving questions, and helping ensure solutions meet stakeholder expectations.
• Data Analysis & Reporting: Analyze application and program data, clarify reporting needs, identify inconsistencies, and help teams define useful reports and dashboards.
• Testing & Validation: Partner with Quality Engineering and business users to validate requirements, support user acceptance testing, document defects, and confirm that delivered functionality meets business needs.
• Documentation & Traceability: Maintain business requirements, process flows, data mappings, decision records, and other documentation that connects stakeholder needs to delivered functionality.
• Agile Collaboration: Participate in backlog refinement, sprint planning, demonstrations, and other Agile activities. Coordinate with analysts and technical teams to support consistent functionality across products., * This is a client-facing role that includes virtual collaboration and occasional customer interaction.
• Team members are expected to actively engage through Slack, Teams, email, Monday.com, and other company or client-provided collaboration tools.
• Availability for meetings and collaboration during Eastern Time work hours is expected.
• Cameras on during virtual meetings is part of our collaborative culture.
• This is a full-time W-2 position.
• Work must be performed within the United States.

Experience: 3-5 years of relevant professional experience; Salesforce platform experience required, * Be a U.S. Citizen.

• Currently reside within the United States.
• Have lived within the U.S. for at least 3 of the past 5 years.
• Be eligible to obtain and maintain the required U.S. government Public Trust suitability determination.
• Successfully complete the required background investigation, including a credit check, before beginning work., * Education: Bachelor’s degree or higher in any field of study.
• Experience: 3-5 years of relevant professional experience in business analysis, systems analysis, business process improvement, or a closely related discipline.
• Salesforce Platform: Hands-on professional experience working with Salesforce-based applications, including analyzing or supporting business workflows, data, reporting, or application enhancements.
• Requirements Development: Experience gathering and documenting business and functional requirements, user stories, business rules, and acceptance criteria.
• Process Analysis: Experience documenting current-state and future-state workflows, identifying gaps, and recommending practical process improvements.
• Stakeholder Engagement: Experience facilitating discussions with business users and technical teams, asking clarifying questions, and building a shared understanding of priorities and requirements.
• Technical Collaboration: Ability to translate business needs into requirements that developers, Salesforce administrators, and Quality Engineers can implement and validate.
• Data Analysis: Experience reviewing data, identifying inconsistencies, and defining reporting or dashboard requirements to support business decisions.
• Testing & Validation: Experience supporting user acceptance testing, reviewing application behavior against requirements, and tracking issues through resolution.
• Agile: Experience working within an Agile delivery environment using Scrum, SAFe, or similar methodologies.
• Communication & Organization: Strong written and verbal communication skills, attention to detail, and the ability to manage competing priorities and maintain clear documentation., * Experience supporting public assistance, recovery support, grants management, or mitigation programs.
• Experience working with state and local governments, including agencies administering public-sector assistance or grant programs.
• Familiarity with grant application, review, award, monitoring, reporting, or closeout workflows.
• Experience analyzing Salesforce workflows, reports, dashboards, permissions, or integrations.
• Experience with SQL, Excel, Tableau, Power BI, or comparable data analysis and reporting tools.
• Experience supporting cloud-based applications or modernization initiatives.
• Previous federal government experience, particularly supporting DHS.
• Current or previous favorable U.S. government Public Trust determination., No certifications are required. Salesforce, business analysis, Agile, Scrum, or related certifications are a plus.

• Comprehensive healthcare benefits.
• Generous Paid Time Off (PTO).
• Collaborative and supportive team culture focused on growth and continuous learning.
• Opportunities to deepen your expertise in business analysis, Salesforce, and program modernization.
• Meaningful work supporting mission-driven programs with real-world impact.