INFORMATION TECHNOLOGY ASSOCIATE

Under the direction of the Information Technology (IT) Supervisor I or II, the IT Associate demonstrates a high-level understanding of Client Services for Hardware and Equipment Imaging Setup and Operations to perform a wide variety of tasks requiring regular innovative problem-solving. In supporting a high-performing IT team, the associate provides coaching to users, promotes a positive and collaborative work culture, and encourages creativity. The role also involves upholding enterprise standards for hardware and software resources and making recommendations for management using the ITSM ticketing system and industry’s best practices. Additionally, the associate is expected to proactively support and implement departmental strategic initiatives by leveraging technology to drive organizational goals, advising on strategies, and mentoring staff to ensure the department’s vision is realized through effective technology solutions. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after-hours support of California Correctional Health Care Services (CCHCS) software application and systems may be required due to operational need.

This position is in the Information Technology Services Division, which deploys the information technology infrastructure and clinical information technology systems that enable the Department’s clinical staff to provide a constitutional level of access to care for our patients. Information technology support ensures California Correctional Health Care Services operates seamlessly, delivering consistent, cost-effective, reliable, accessible and secure services that support clinical and administrative programs; customers, including the patients, and business communities.

This advertisement is for an Information Technology Associate position(s) located at Headquarters in Elk Grove, Sacramento County. Please indicate the position number on your application: 042-035-1401-VAR.

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application., The position(s) is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment., We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities

CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.

Across our organization, our programs work cooperatively to provide the highest level of health care possible to a diverse correctional population. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR and CCHCS mission., Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office., * Applicant must answer the questions listed below in numerical order.

• SOQ shall not exceed two (2) pages in length, single-spaced, 12-point Arial font, and be in justified paragraph format.
• The document shall be titled “Statement of Qualifications - (Your Full Name).”
• When completing the SOQ, please include all relevant experience, education, and training for the statement below.

Please explain your experience as it relates to the following questions below:

1. Describe your education, training, and/or work experience in information technology. Include specific technologies and systems you have worked with.
2. Describe a time when you worked on two separate IT projects, one independently and another as part of a team. Describe the differences you experienced between the two projects, including how the work was organized, how collaboration or individual responsibility affected the process, and how the outcomes differed?

Candidates new to CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting.

When submitting supporting documents, PDF file format is preferred., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: Principles, practices, and trends of IT administration, management, training and supportive staff services; MS Windows, MS Office Suite, Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL) and System Development Life Cycle (SDLC) best practices; Experience in information technology systems study and design, which shall have included responsibilities such as installing, evaluating, and maintaining desktop computer software in conjunction with information technology network systems; and PC and mobile desktop and Network system administration practices and standards, along with a comprehensive understanding of CCHCS business needs.

Ability to: Influence and motivate individuals and teams working toward mutual goals which have basic cooperative attitudes; multitask; meet critical deadlines; work independently and in a team environment; communicate effectively verbally and in writing within technical and non-technical staff and management; work outside normal business hours when required; prioritize work and execute on critical tasks in a timely manner; perform client restoration; support current backup technology to address hardware/software configuration, updates, enhancements and/or failures; maintain and update existing Hardware Device and Software installation/configuration in alignment with Business Requirement Deliverables and Detailed Design Deliverable documentation; maintain and update policies; and conduct device performance analysis to ensure system performance is maintained/increased as necessary.

Ability to: Analyze and troubleshoot IT hardware and software systems and components; work under pressure; prepare accurate and effective reports; coordinate the activities of technical personnel; balance concurrent assignments and complete assigned projects and tasks at a level commensurate with the position classification.

Benefit information can be found on the California Department of Human Resources (CalHR) website, www.benefits.calhr.ca.gov/, and the CalPERS website, www.calpers.ca.gov.