Project Manager - Salesforce

• Own project delivery from initiation through production stabilization, including scope, schedule, budget, milestones, dependencies, risks, issues, and resources.
• Establish and maintain delivery plans, sprint/release plans, RAID logs, status reporting, and governance cadence.
• Lead Agile/Scrum ceremonies including planning, stand-ups, reviews, retrospectives, backlog coordination, and release readiness activities.
• Partner with Product Owners, Business Analysts, Salesforce Architects, Technical Leads, developers, QA, DevOps, and client stakeholders.
• Manage distributed teams and coordinate onsite/U.S. stakeholders with offshore delivery teams where applicable.
• Provide clear and concise executive and stakeholder communication, including delivery health, risks, decisions required, and recovery plans.
• Drive dependency management and proactively remove delivery blockers.
• Coordinate UAT, release planning, deployment readiness, production cutover, and post-production stabilization.
• Ensure delivery follows agreed quality, security, compliance, change-management, and governance standards.
• Manage scope changes and ensure impacts to cost, timeline, resources, and quality are clearly communicated and approved.
• Use Jira, Confluence, MS Project, Smartsheet, or equivalent delivery tools effectively.
• Drive continuous improvement across delivery processes, estimation, planning, communication, and team execution.

• Strong Salesforce/CRM project delivery experience. Experience with Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, or other enterprise Salesforce capabilities is preferred.
• Strong understanding of Agile/Scrum delivery and software development lifecycle.
• Proven experience in stakeholder management, executive communication, governance, risk management, and delivery reporting.
• Strong planning, estimation, budgeting, resource management, and dependency-management skills.
• Experience managing enterprise or complex integration programs is preferred.
• PMP, PMI-ACP, CSM, SAFe, or equivalent certification is preferred.
• Salesforce certification is a plus.

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related discipline is preferred. Equivalent professional experience may be considered.