IT Technician - L2

We are looking for a Level 2 IT Support Specialist to provide escalated technical support for our managed clients across South Florida. This role sits as an escalation role on the helpdesk, handling more complex issues, project work, and day-to-day management of client infrastructure while mentoring Level 1 staff., * Resolve escalated hardware, software, and network issues for end users and client environments.

• Manage and maintain servers, workstations, network devices, and firewalls (including pfSense) across multiple client sites.
• Install, configure, and troubleshoot operating systems (Windows, macOS) and business applications.
• Administer Active Directory, Microsoft 365 / Entra ID, and user access (accounts, groups, permissions, and basic security settings).
• Support mobile devices and MDM solutions.
• Configure and support Grandstream phones and VoIP systems.
• Monitor network security, apply firewall rules, and respond to basic security events.
• Document procedures, configurations, and resolutions in the ticketing system and knowledge base.
• Collaborate with Level 1, Level 3, and client contacts to resolve issues efficiently and meet SLAs.
• Perform on-site and remote support as needed throughout the South Florida service area., You will work with a range of client environments, gain exposure to networking, security, and systems administration, and have the opportunity to grow into higher-level engineering roles. We value continuous learning and practical problem-solving.

• 2-4 years of experience in IT support, preferably in an MSP or multi-client environment.
• Strong troubleshooting skills across desktops, servers, and networks.
• Hands-on experience with Active Directory and Microsoft 365 administration.
• Solid understanding of TCP/IP, DNS, DHCP, and basic routing/switching.
• Experience with firewall configuration (pfSense preferred).
• RMM System: NinjaOne
• Familiarity with a PSA/ticketing system (HaloPSA preferred).
• Knowledge of mobile device management (MDM).
• Experience supporting VoIP (Grandstream a plus).
• Ability to document clearly and communicate with both technical and non-technical users.
• Reliable transportation and willingness to travel within South Florida for on-site work.
• Relevant certifications (CompTIA A+, Network+, Microsoft, or security-related) are a plus.

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program

License/Certification:

• CompTIA A+ (Required)