Systems and Fiscal Operations Manager

The Systems and Fiscal Operations Manager (Fiscal Analyst 4) plays a key role in shaping the financial experience of CWU students. This position leads the systems, fiscal operations, and business processes that support student billing, payments, receivables, refunds, and regulatory reporting. Serving as a bridge between finance, technology, and customer service, this role partners across campus to ensure accurate financial operations, optimize PeopleSoft Student Financials, and enhance the student experience. The position also provides leadership and development for staff while driving continuous improvement, compliance, and operational excellence in support of CWU’s vision of access and opportunity.

What You’ll Do

• Lead student financial operations, including receivables, reconciliations, reporting, and compliance.
• Manage and enhance PeopleSoft Student Financials to ensure reliable and efficient services.
• Partner with campus departments to improve processes and deliver exceptional student support.
• Analyze financial data and reporting to support strategic decision-making.
• Oversee system testing, upgrades, and process improvements.
• Supervise, mentor, and develop a high-performing team.
• Promote operational excellence, innovation, and a student-centered approach to service.

Impact: Your work will directly influence the financial well-being of the institution and help create a smooth, supportive experience for students from enrollment through graduation.

• Fours years progressively responsible experience in Student Financial Services, Banking, or related field and/or Bachelor’s degree in Auditing, Budgeting, Finance, Accounting, Management, Information Systems or related field.
• Experience administering and troubleshooting in Student Receivables ERP systems that include two or more of the following: process testing, configuration, change management, and system enhancements.
• Knowledge of accounting principles, reconciliations, audit controls, or data integrity practices.
• Experience evaluating operational procedures and implementing processes to reduce manual data entry and increase overall efficiency.
• Experience collaborating with IS personnel to develop system solutions, queries, reporting tools, and data management processes.
• Strong analytical, problem-solving, and auditing skills, with the ability to interpret data and document processes, controls, and system configurations.
• Advanced proficiency in Microsoft Excel and other electronic spreadsheet applications.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability and/or experience fostering a supportive and effective workplace while working with students and/or colleagues to uphold institutional excellence.
• OR any combination of education and experience which clearly demonstrates the ability to perform the essential functions of the job., * Master’s degree.
• Experience supervising employees.
• Experience with PeopleSoft Campus Solutions software or similar ERP.
• Experience in a higher education student receivables office or demonstrated understanding of higher education student financial services functions.
• A record of promoting inclusivity in the workplace.
• Life experiences that demonstrate an ability to contribute to CWU’s vision, mission, and values.
• Demonstrated commitment to improving access to higher education for students through various activities.

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive., * A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator., Salary: This position is based on the range 57 of the Washington State Classification Listing, which has a minimum annual salary of $66,072 and maximum annual salary of $88,788. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch) / May require some weeknight and weekend work

Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks, and create/maintain systems for departmental records. Some evening or weekend work and/or occasional travel may be required.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator.