Information Systems Specialist 5

• Maintain and troubleshoot network infrastructure, servers, operating systems, and business applications.
• Monitor system performance, manage user access, apply security updates, and support backup and recovery processes.
• Diagnose complex, recurring, and escalated technical issues and implement lasting solutions.
• Assist with system integrations, technology implementations, compatibility issues, and infrastructure projects.
• Coordinate with vendors, service providers, other agencies, and ODA staff to resolve technical problems.
• Develop technical documentation, knowledge base articles, and training materials.
• Provide technical guidance and training to IT staff and agency employees.
• Participate in technology planning related to system performance, security, and disaster recovery.

• Network and systems administration: Experience administering, maintaining, or troubleshooting networks, servers, operating systems, or business systems.
• Advanced troubleshooting: Ability to diagnose complex or recurring technical problems, identify root causes, and implement lasting solutions.
• Systems integration and implementation: Experience supporting technology implementations, system integrations, or resolving compatibility issues.
• Documentation and training: Ability to develop technical documentation, knowledge articles, user instructions, or training materials.
• Customer service and communication: Ability to explain technical issues clearly and provide effective support to technical and nontechnical users.
• Organization and teamwork: Ability to prioritize competing assignments, meet deadlines, work independently, and collaborate effectively., Applicants must meet one of the following:
• Four years of experience administering computer networks, servers, and business systems; or
• Two years of related experience and an associate degree in Computer Science, Information Technology or a related field; or
• A bachelor’s degree in Computer Science, Information Technology, or a related field.

Join a collaborative team whose work supports Oregon’s agricultural industry and communities. ODA offers a comprehensive benefits package, including medical, dental, and vision insurance; paid leave and holidays; PERS retirement benefits when eligible; deferred compensation; and potential eligibility for Public Service Loan Forgiveness.