APPLICATION ADMINISTRATOR ADVANCE - 10132026-81918

The Application Administrator Advanced, Server Systems within Health OIT is responsible for the daily management, administration, and operational support of server-based application environments supporting clinical and administrative systems. This role serves as a senior technical resource within Production Support and is accountable for system stability, security compliance, and service reliability across supported platforms.

The Advanced level demonstrates independent judgment, provides mentorship to Application Administrator Intermediate staff, and participates in architectural and design discussions. This role manages complex incidents, oversees Level 2 and Level 3 ticket activity, and escalates enterprise-level risks or strategic decisions to the Application Administrator Lead when appropriate.

Responsibilities

Primary Responsibilities

• Daily management of server-based application environments
• Server software installation and configuration in accordance with industry best practices
• System patching, upgrades, and vulnerability remediation
• Access management including provisioning, modification, and deprovisioning
• Oversight and resolution of Level 2 and Level 3 incidents and service requests
• Participation in system design and architecture discussions
• Development and maintenance of technical and support documentation
• Mentorship and technical guidance to Application Administrator Intermediate team members
• Escalation of strategic risks or cross-team impacts to Application Administrator Lead

Scope of Work

• Supports enterprise Health OIT production systems with moderate to high criticality
• Works independently on complex technical assignments
• Coordinates maintenance windows and system changes
• Ensures compliance with State security and change management standards
• Contributes to disaster recovery planning and testing
• Complexity of Tickets
• Resolves advanced technical issues requiring root cause analysis
• Provides oversight and guidance on Level 2 and Level 3 ticket queues
• Manages high-impact incidents affecting multiple users or business units
• Escalates enterprise-wide or policy-level issues to Application Administrator Lead as needed

Technical Expectations

• Advanced knowledge of Windows and/or Linux server environments
• Understanding of application architecture and integration points
• Experience with system monitoring and performance tuning tools
• Knowledge of identity and access management principles
• Familiarity with ITIL-based incident and change management processes
• Ability to document configurations and standard operating procedures

Collaboration & Communication

• Coordinates with infrastructure, database, network, and security teams
• Communicates technical information clearly to non-technical stakeholders
• Participates in cross-functional project meetings
• Provides status updates during incident response activities
• Supports leadership with impact assessments and risk summaries
• Continual Development of Soft and Technical Skills
• Maintains current knowledge of server technologies and security standards
• Participates in State-approved technical training opportunities
• Develops mentorship and leadership skills
• Strengthens written and verbal communication skills
• Seeking cross-training in related application and infrastructure platforms
• Develop Cloud and AWS skills on a continuous basis

Typical Work Examples

• Lead resolution of a high-priority production outage
• Coordinate and implement scheduled application upgrades
• Perform vulnerability remediation following security scan results
• Develop and update standard operating procedures
• Support disaster recovery testing activities

Education and Experience: Bachelor’s degree and four years of relevant professional experience., Equivalent associate degree with experience., Graduate coursework may substitute for up to two years of experience., * Business Insight

• Decision Quality
• Tech Savvy
• Customer Focus
• Manages Complexity

Knowledges:

• Advanced Troubleshooting & Incident Response
• Reliability Architecture & Automation Strategy
• Observability (Monitoring, Logging, Tracing)
• Configuration as Code (CaC) & CI/CD
• Strategic Planning & System Design

Skills:

• Mentoring & Technical Leadership
• Communication & Cross-Team Collaboration
• Time Management
• Perseverance

Abilities:

• Security & Compliance Awareness
• Logical Thought
• Configuration Management

Tools & Equipment

• Observability platforms (Datadog, Prometheus)
• Configuration management (Ansible, Puppet)
• CI/CD tools (Jenkins, GitLab)
• Cloud services (AWS, Azure, GCP)
• Container orchestration (Kubernetes, Docker)