Salesforce Production Support Engineer

”* Provide day-to-day production support for Salesforce Sales Cloud, Service Cloud, and custom applications.

• Analyze, troubleshoot, and resolve incidents, defects, and user-reported issues within established SLAs.
• Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues.
• Monitor application health, integrations, batch jobs, and data quality.
• Manage user access, profiles, roles, permission sets, and security configurations.
• Support deployments, hotfixes, and release activities across environments.
• Work closely with business users, developers, and cross-functional teams to resolve production challenges.
• Create and maintain support documentation, knowledge articles, and operational runbooks.
• Participate in on-call support and major incident management activities.”

Salesforce.com, Production Support, Technical Support, Production Support, Technical Support, Salesforce.com, Cloud Computing, Cloud Applications, Sales Support, Analysis Skills, Seeking an experienced Salesforce Production Support Engineer to provide L2/L3 support for Salesforce applications, ensuring platform stability, issue resolution, and continuous improvement of business-critical processes. The role requires strong expertise in Salesforce administration, troubleshooting, incident management, and stakeholder communication.

Essential Skills: “* Strong experience with Salesforce Administration and Production Support.

• Knowledge of Apex, Triggers, SOQL, Lightning Web Components (LWC), and Aura Components.
• Hands-on experience with Salesforce Service Cloud and Sales Cloud.
• Experience supporting integrations using REST/SOAP APIs, Middleware, or ETL tools.
• Proficiency in troubleshooting workflows, flows, validation rules, and automation processes.
• Familiarity with Salesforce reports, dashboards, and data management tools.
• Experience with deployment tools such as Copado, Gearset, Change Sets, or Salesforce DX.
• Knowledge of ITIL processes including Incident, Problem, Change, and Release Management.”

DESIRABLE_SKILLS “* Salesforce Administrator Certification.

• Salesforce Platform App Builder or Platform Developer Certification.
• Experience working in Agile/Scrum environments.
• Exposure to ServiceNow, Jira, and monitoring tools.”