Help Desk Technician I

• Receives and resolves complaints regarding hardware, software and/or services.
• Assists with in-house application related issues.
• Escalates issues to senior help desk team members per MSA issue escalation standards and troubleshooting techniques.
• Utilizes in-house Work Order system to record work performed and track issue resolutions.
• Understands PHI and HIPAA guidelines and works with all team members to ensure compliance. Reports any concerns or issues to the IT Security Team.
• Performs additional IT related duties as assigned by Helpdesk Manager.
• Contributes to team effort by accomplishing related results as needed.

• High school or General Education Degree (GED) required.
• One to two years related experience preferred.
• Knowledge of personal computers and PC application and development software required.
• Good oral and written communications skills.
• Must have the ability to communicate and organize projects among a broad spectrum of personnel, frequently under deadline pressure., * Are you willing to undergo a background check in accordance to local laws and regulations?
• Do you have at least one year of related work experience?
• Do you have experience using personal computers and common PC software applications?

Education:

• High school or equivalent (Required)

MSA Offers Competitive Pay and Great Full-Time Employee Benefits

• Generous paid time off.
• Eligible for Medical/Prescription/Dental Insurance and other benefits (STD, LTD, Accident & Sickness, life insurance, etc) on the 1st of the month following 30 days of employment.
• Company paid employee life insurance.
• 401(k) retirement and a generous company match.
• Many other great benefits.

Visit us on the web at www.medicalservicesofamerica.com

We are an Equal Opportunity Employer

Pay: $17.00 - $19.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance