Computer Support Technician I

The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services - Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Computer Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.

Responsibilities

End User Support & Endpoint Operations

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.

• Support iOS and Android mobile devices in enterprise environments.

• Perform workstation imaging, provisioning, software installation, and hardware replacement

activities.

• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device

issues.

• Utilize remote support tools to assist users across multiple statewide locations.

• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise

standards.

Incident & Service Management

• Utilize ServiceNow for incident management, service requests, asset tracking, and

documentation.

• Adhere to established service level agreements (SLAs) and customer service expectations.

• Maintain accurate ticket documentation and resolution details.

• Escalate advanced technical issues to higher support tiers when appropriate.

Collaboration & Support

• Provide onsite and remote support for geographically distributed users and agency locations.

• Collaborate with infrastructure and support teams to resolve escalated technical issues.

• Contribute to documentation, operational standards, and continuous improvement efforts.

• Participate in on-call support rotations and after-hours support activities as required., The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

• Experience supporting Windows and macOS operating systems in enterprise environments.

• Experience with ServiceNow or similar enterprise ticketing systems.

• Experience troubleshooting hardware, software, and peripheral device issues.

• Experience supporting iOS and Android mobile devices.

• Strong customer service and communication skills.

• Experience working in multi-location enterprise support environments.

• Strong troubleshooting and problem-solving skills.

Preferred Skills and Experienc e

• Experience with Active Directory and Microsoft 365 administration.

• Experience with workstation imaging and deployment technologies.

• Familiarity with remote support and endpoint management tools.

• Experience supporting enterprise VPN and network connectivity issues.

• Experience in large-scale or government IT environments.

• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environmen t

• Work is usually performed in office environment with moderate noise levels.

• Requires extended periods of sitting, computer use, and phone communication.

• Occasional standing, walking, lifting, and reaching may be required.

• Requires travel between statewide agency locations based on operational needs.

• May be required to lift and transport IT equipment weighing up to 30 pounds.