Customer Analytics Specialist- Sales Technology Enablement

The Customer Analytics Specialist- Sales Technology Enablement owns the quality, credibility, and strategic use of customer and commercial data. This role delivers customer analytics, identifies growth opportunities, and leads the adoption of new sales technologies, including AI and external data platforms, to improve sales effectiveness, targeting, and customer engagement. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)

• Own customer and commercial data quality, ensuring accurate, reliable, and actionable information across sales systems.
• Develop customer analytics, segmentation, dashboards, and insights to support sales strategies, campaigns, and customer conversations.
• Lead the evaluation, implementation, and adoption of new sales technologies and AI-enabled tools.
• Manage and optimize customer intelligence platforms such as Dun & Bradstreet (D&B) and ZoomInfo to enhance customer profiles, identify prospects, support segmentation, and enable targeted campaigns.
• Partner with Sales and Marketing to translate customer intelligence into prospecting, cross-selling, retention, and growth programs.
• Support Service Sales and Systems Sales through installed-base analytics, customer opportunity identification, and programs designed to increase sales.
• Develop and maintain sales dashboards, scorecards, pipeline analytics, and recurring performance reporting.
• Drive data cleansing, enrichment, governance, and continuous improvement, serving as a key point of accountability for commercial data credibility.
• Support on sales training as needed, including CRM and other sales tool within the organization.
• Partner with IT, Finance, Product Marketing, Customer Service, Service, Systems, and Sales to align data, systems, definitions, and business requirements.
• Automate reporting and analytical processes to increase efficiency and adoption of data-driven decision-making.

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Economics, Information Systems, Data Science, Marketing Analytics, or a related field, or equivalent experience.
• Minimum 2 years of experience in data analytics, sales operations, business intelligence, commercial analytics, customer analytics, or a related field.
• Advanced proficiency in Microsoft Excel and experience with Power BI or a comparable BI platform.
• Experience working with CRM and/or ERP data (SAP a plus), including data quality, reporting, and customer analytics.
• Strong analytical, problem-solving, communication, and cross-functional collaboration skills.

Preferred Qualifications

• Experience with customer intelligence and data platforms, such as Dun & Bradstreet (D&B) or ZoomInfo.
• Experience implementing or supporting AI, automation, or sales technology solutions.
• Experience with SQL, Power Query, data modeling, or reporting automation.
• Experience with customer segmentation, installed-base analytics, sales pipeline, targeting, and campaign analytics.
• Experience in a technical B2B, industrial, manufacturing, or engineering environment.

Success Measures

• Accuracy and credibility of customer and commercial data.
• Adoption and business impact of AI and sales technology tools.
• Increased sales opportunities generated through customer and installed-base analytics.
• Improved customer segmentation, targeting, and campaign effectiveness.
• Reduction of manual reporting and improved access to actionable commercial insights.

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to review data, identify trends, and support sound business decisions.
• Business Acumen - Ability to understand commercial priorities, sales processes, and business impacts.
• Communication, Oral - Ability to communicate effectively using the spoken word.
• Communication, Written - Ability to communicate clearly and concisely in writing.
• Customer Oriented - Ability to support internal and external customers by understanding needs, addressing concerns, and building trust.
• Collaboration - Ability to work effectively with Sales, Marketing, IT, Finance, HR, Customer Service, and Operations.
• Continuous Improvement - Ability to identify process improvement opportunities and support efficient ways of working.
• Detail Oriented - Ability to pay close attention to details and ensure data and documentation are accurate.
• Organized - Ability to manage multiple priorities using a structured and systematic approach.
• Problem Solving - Ability to identify issues, evaluate options, and support timely resolution.
• Technical Aptitude - Ability to learn, use, and support CRM, dashboard, reporting, and sales enablement tools.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day). F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day). C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day). Physical Demands, Vision (Near, Distance, Color, Peripheral) Sense of Sound Sense of Touch Ability to wear Personal Protective Equipment (PPE) as required when entering manufacturing or customer-site environments Sense of Balance Benefits & Opportunities Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within! Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Busch Vacuum Solutions has an immediate direct-hire opportunity open for a Contract Manager in Virginia Beach, VA.