Senior Technical Lead

As a Linux Platform Support Engineer (AWS Cloud), you will be responsible for administering, monitoring, supporting, and optimizing enterprise Linux infrastructure hosted on AWS cloud environments. You will ensure the availability, performance, security, and reliability of mission-critical platforms and applications by providing L2/L3 operational support, incident resolution, automation, patch management, and infrastructure maintenance. The role requires close collaboration with cloud, application, database, network, and security teams to maintain highly available and scalable Linux-based environments., * Administer and support Linux servers across Development, Test, UAT, and Production environments.

• Manage AWS-hosted Linux infrastructure, ensuring platform availability, reliability, and security.
• Monitor server health, system performance, storage utilization, and infrastructure capacity.
• Perform Linux server provisioning, configuration, patching, upgrades, and lifecycle management.
• Troubleshoot operating system, middleware, networking, application hosting, and cloud infrastructure issues.
• Support AWS services and integrations for Linux-based application platforms.
• Perform root cause analysis for incidents and implement preventive measures.
• Manage backup, recovery, disaster recovery, and business continuity processes.
• Automate routine administration and operational tasks using scripting and automation tools.
• Collaborate with application teams to support deployments, releases, and infrastructure changes.
• Manage incidents, service requests, problem records, and changes through ServiceNow while ensuring SLA compliance.
• Maintain operational runbooks, SOPs, technical documentation, and knowledge articles.
• Participate in on-call support and major incident management activities.
• Support infrastructure modernization, cloud migration, and platform optimization initiatives., + Amazon EC2
• Amazon EBS
• Elastic Load Balancer (ELB)
• Auto Scaling
• AWS Systems Manager
• AWS CloudWatch
• Amazon Route 53
• Amazon S3
• VPC
• IAM
• Security Groups
• AWS Backup
• AWS Secrets Manager
• Understanding of AWS architecture, cloud networking, and operational best practices.

Infrastructure & Networking

• Strong understanding of:
• TCP/IP
• DNS
• DHCP
• Load Balancing
• VPN Connectivity
• SSL/TLS
• Firewalls
• Network Troubleshooting
• Experience supporting enterprise infrastructure environments.

• Red Hat Enterprise Linux (RHEL)
• CentOS
• Rocky Linux
• Ubuntu Linux
• Experience managing:
• User and Group Administration
• File Systems and Storage Management
• Process Monitoring and Performance Tuning
• Kernel and System Administration
• Package Management
• Service Management (systemd)
• Log Analysis and Troubleshooting
• Strong knowledge of Linux security hardening and system administration best practices., + Dynatrace
• Splunk
• Grafana
• Prometheus
• CloudWatch
• BigPanda
• Ability to perform performance analysis, capacity planning, and root cause investigations.

Automation & DevOps

• Experience with:
• Shell Scripting (Bash)
• Python
• PowerShell (preferred)
• Ansible
• Terraform
• Knowledge of:
• Git
• GitHub Actions
• Jenkins
• CI/CD Pipelines
• Infrastructure as Code (IaC)

Container & Cloud Native Technologies

• Exposure to:
• Docker
• Kubernetes
• Amazon EKS
• Containerized Application Platforms
• Understanding of cloud-native deployment models is preferred.

ITSM & Service Management

• Experience using:
• ServiceNow
• JIRA
• Confluence
• Strong understanding of:
• Incident Management
• Problem Management
• Change Management
• Release Management
• ITIL Best Practices

Must Have Skill

Amazon Web Services (AWS),Linux,LINUX AWS, Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.3+ years of experience in Linux Infrastructure Support, Platform Operations, or Cloud Operations.Strong troubleshooting, analytical, and problem-solving skills.Experience supporting enterprise production environments with stringent SLA requirements.Excellent verbal and written communication skills.Ability to work effectively in global AMS/RunOps support environments.Experience with Agile, DevOps, and Continuous Improvement methodologies.AWS Cloud Practitioner, AWS SysOps Administrator, AWS Solutions Architect Associate, Red Hat Certified System Administrator (RHCSA), or equivalent certifications are preferred.Experience supporting Healthcare, Life Sciences, Manufacturing, Retail, or Financial Services environments is desirable.Exposure to cloud migration, site reliability engineering (SRE), platform engineering, and AIOps initiatives is an added advantage.Familiarity with security, compliance, vulnerability remediation, and audit requirements is preferred.