HCS Desktop Support Specialist

Responsible for the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network. Ensures end-users’ productivity by providing problem solution. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications., 1. Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.

1. Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
2. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
3. Performs installation and configuration of hardware and software applications.
4. Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

• Associate’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• If an Associate’s degree: No prior experience required.

• If a High School diploma or GED: Two (2) years of relevant experience.

Knowledge/Skills/and Abilities Requirements:

• Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

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