Senior ServiceNow Developer/Architect

Platform Architecture & Strategy

• Define and maintain the ServiceNow platform architecture roadmap.
• Establish development standards, governance, and best practices.
• Lead solution architecture reviews and technical design sessions.
• Ensure platform scalability, security, performance, and maintainability.

Solution Design & Development

• Design, develop, configure, and support complex ServiceNow solutions.
• Develop custom applications, integrations, workflows, business rules, and catalog items.
• Configure Flow Designer, Integration Hub, Service Portal, Employee Center, and Workspaces.
• Conduct code reviews and enforce quality standards.

Asset Management (HAM & SAM)

• Implement HAM and SAM solutions.
• Design discovery, normalization, reconciliation, and compliance processes.
• Support software optimization, vendor audits, and asset lifecycle management.

Strategic Portfolio Management (SPM)

• Implement demand, project, portfolio, resource, agile, and financial management capabilities.
• Create executive dashboards and reporting solutions.

IT Service Management (ITSM)

• Architect Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog capabilities.
• Align solutions with ITIL best practices.

Human Resources Service Delivery (HRSD)

• Implement HR case management, employee lifecycle events, and self-service experiences.
• Ensure compliance with privacy and security requirements.

Leadership

• Mentor developers and administrators.
• Partner with stakeholders to translate business requirements into solutions.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 8+ years of ServiceNow platform development experience.
• 5+ years of ServiceNow solution architecture experience.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Proven delivery of enterprise-scale ServiceNow implementations.
• Strong expertise in HAM, SAM, SPM, ITSM, HRSD, CMDB, Discovery, and CSDM.

Preferred Qualifications & Certifications

• Advanced experience with JavaScript and core ServiceNow development tooling, including Glide API, Script Includes, Business Rules, Flow Designer, and Integration Hub.
• Experience managing stakeholders and communicating technical solutions to business or executive audiences.
• ServiceNow Certified Technical Architect (CTA).
• CIS-ITSM, CIS-HAM, CIS-SAM, CIS-SPM, or CIS-HRSD certification.
• ITIL 4 or ITIL 5 certification.
• Experience with Agile and Scrum methodologies.

• Employee Bonus Programs
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Basic Life, Voluntary Life, and AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off
• Paid Parental Leave
• Training and Professional Development
• Remote Work Opportunities
• Wellness Resources