Help Desk Specialist

• Provide strong L1-L2 support for hardware, software, network, printers, and RF scanners across multiple manufacturing sites.
• Manage Active Directory user accounts, permissions, and group policies.
• Support Office 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Administer and troubleshoot ERP system (Global Shop preferred).
• Respond to tickets via ITSM platforms (Fresh Service, ServiceNow) ensuring timely resolution.
• Perform basic networking troubleshooting (TCP/IP, DNS, DHCP, VPNs, switches).
• Maintain IT inventory, assist with hardware deployments, and track assets.
• Collaborate with Level 2/3 IT staff and vendors for escalated issues.

We are looking for an experienced Level 1 Helpdesk Technician to provide strong L1-L2 support in a fast-paced manufacturing environment. The ideal candidate will have 5-8 years of IT support experience, including Active Directory, Office 365, ERP systems (Global Shop preferred), and ITSM tools like Fresh Service or ServiceNow. Reliable transportation is required for travel between sites within a 20-30-mile radius., * 5-8 years of IT support experience in a manufacturing environment.

• Proficient in Active Directory, Office 365, and ERP systems (Global Shop preferred).
• Experience with ITSM ticketing systems (Fresh Service, ServiceNow).
• Basic networking knowledge and printer/RF scanner troubleshooting skills.
• CompTIA certifications (A+, Network+, or similar).
• College degree in IT, Computer Science, or equivalent experience.
• Reliable transportation for travel between sites.
• Strong problem-solving, communication, and interpersonal skills.

Preferred Skills:

• Endpoint management and remote support tools.
• Knowledge of cybersecurity best practices in industrial settings., * Manufacturing facility: 3 years (Preferred)

• Long-term contract with potential to go on permanent employee.
• $29-32/ per hour plus mileage reimbursement.
• Opportunity to work in a dynamic manufacturing environment.
• Career growth and professional development opportunities.

Pay: $28.00 - $35.00 per hour