Information Technology Expert/ Senior Release Manager

• This classification must have a minimum of five (5) years of experience applying IT concepts, practices, and principles to deliver or support technology solutions or services, including extensive knowledge of the Release Planning Coordinator role. At least two (2) years of this experience must be in environments utilizing the System Development Life Cycle (SDLC) and associated Agile methodologies, with demonstrated use of IT service management (ITSM) tools and processes such as ServiceNow, Rally, or equivalent platforms.
• Possession of a bachelor’s degree in an IT-related or Engineering field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Minimum of five (5) years of experience managing end-to-end release cycles, including upgrade planning, deployment coordination, and maintaining release calendars and upgrade schedules. Experience should also include developing readiness checklists, providing cross-team and leadership communications, and delivering informed go/no-go recommendations for production deployments.
• Minimum of three (3) years of experience effectively managing release-related issue identification and resolution, cross-team collaboration and communication during release and upgrade cycles, including supporting incident response activities tied to release failures.
• Minimum of two (2) years of experience serving as an ITSM tool owner, including maintaining user account details and deactivation, identifying team and project configurations, troubleshooting user issues and collaborating with administrators on defects, enhancements, maintaining accurate workflows, and User Acceptance Testing (UAT).
• Minimum of three (3) years of experience leading process improvement efforts, including identifying and documenting gaps in SDLC, release, change, Production Control Board, Change Advisory Board, ITSM, and other processes, and recommending and implementing improvements that enhance operational efficiency.

• Dental insurance
• Health insurance
• Vision insurance

AgreeYa is a global Systems Integrator and is seeking an experienced Information Technology Expert/ Senior Release Manager to join our growing team., AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.