Implementation Specialist

As an Implementation Specialist, you’ll guide new practices from signed contract to live on Twelve, and continue to support them after. You’ll be the practice’s main partner through onboarding: coordinating with our conversion team, verifying their data, training their staff, and answering their questions once they’re live. You’ll also help build the playbooks, training materials, and checklists that let us scale from a few go-lives a month to many. This is a travel-heavy role: expect to be on-site with practices about 75% of the time.

What You’ll Do

• Lead discovery with new practices. Learn their current system, workflows, and integrations, agree on a plan for each area, and track the go-live against our milestone framework.
• Partner with our conversion team as the bridge to the practice: gather what they need, relay questions, and keep the timeline on track.
• Verify converted data against the legacy system. Spot-check patients, appointments, ledgers, insurance, treatment plans, and imaging; flag discrepancies and confirm fixes before sign-off.
• Coordinate third-party enrollments (Vyne, Stripe, DoseSpot, telephony, hardware) and configure the practice in Twelve: roles, templates, fee schedules, and forms.
• Train practice staff on Twelve. Deliver role-based training for front desk, clinical, doctors, and admins, remotely and on-site.
• Support go-live day on-site, coaching staff in real time through their first live day.
• Field support questions after go-live. Answer how-to questions, troubleshoot workflows, and escalate bugs to engineering with clear details.
• Hand off cleanly to our Support and RCM teams once the practice is stable.
• Improve the process after every go-live: refine training materials and runbooks, spot recurring blockers, and share product feedback.

• 2+ years in dental office operations, software implementation, or customer onboarding. Former practice managers, office managers, and billing coordinators are a great fit.
• Deep familiarity with how dental practices run day-to-day, plus hands-on experience with a practice management system such as Dentrix, Eaglesoft, or Open Dental.
• Experience training others. You’re comfortable in front of a room or on Zoom, and can teach the same workflow to a dentist and a new front desk hire.
• Detail-oriented and organized. You can spot data that looks off and keep several go-lives on track at once.
• Clear, calm, and patient with practice staff, especially on stressful days, and comfortable saying “I don’t know, let me find out” rather than guessing.
• Willingness to travel for on-site go-lives (roughly 75% travel).

Nice to Have

• Experience with dental insurance, claims, or RCM.
• Having been through a practice management system switch or data conversion, from the practice side or the vendor side.
• Experience onboarding multi-location DSOs.
• Startup experience, and enjoying building process where none exists yet.

Twelve builds modern, AI-powered practice management software for dental practices and DSOs. We’re a small, fast-moving team signing new practices quickly, including multi-location groups. We need people who can take a practice from signed contract to confidently live on Twelve, smoothly and repeatably., * Competitive base salary, based on experience.

• Meaningful equity. You’ll own a piece of a fast-growing company early in its trajectory, and your work directly drives how fast we can grow.
• Full health, dental, and vision benefits.
• Unlimited PTO, planned around the go-live calendar.
• Travel expenses covered for on-site go-lives.
• The chance to shape how implementation works at Twelve as we scale, including the playbooks, tools, and team.

Our Interview Process

• Intro call with our team.
• Teach-back session (45 min). You’ll teach us a topic you know well, like a dental workflow, a system you’ve used, or even a hobby, as if we were a practice learning something new. It’s the closest thing to a day in this role.
• Conversation with leadership.

Pay: $67,000.00 - $100,000.00 per year, * 401(k)

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance