IT support specialist

We are looking for an experienced IT support specialist to provide high-touch technical assistance. This position focuses on delivering dependable deskside and remote support, coordinating meeting technology, and ensuring a seamless experience across office and event environments. The role calls for strong judgment, clear communication, and the ability to work across support groups to resolve issues efficiently while maintaining a detail-oriented, service-oriented approach.

Responsibilities:

Deliver responsive technical assistance for executives and staff, including hardware troubleshooting, software support, installations, and both in-person and remote issue resolution.

Set up, monitor, and troubleshoot audio, video, and conferencing tools for meetings, presentations, and special events.

Create and refine support procedures and knowledge documentation to improve repeatable solutions and user experience.

Investigate recurring technical problems, identify underlying causes, and partner with other IT teams to drive lasting fixes.

Provide hands-on support for executive and board meetings at company sites and off-site venues, including preparation and live troubleshooting.

Assess meeting spaces and event locations to identify technical risks, readiness gaps, and support needs before executive sessions begin.

Support a range of technologies across Windows, macOS, and mobile platforms, along with common business applications such as Microsoft 365.

Track incidents and service requests through ticketing tools while working within established service expectations and response commitments.

Bachelor’s degree in a technical discipline, or a high school diploma with substantial equivalent hands-on IT experience. At least 4 years of overall work experience, including a minimum of 1 year in a technical support capacity. Practical experience supporting audio/visual equipment, conferencing platforms, and related software tools. Working knowledge of Windows, macOS, and mobile operating systems in an end-user support environment. Familiarity with Microsoft 365 and other standard business productivity applications. Experience using ticketing systems and operating within defined service level expectations. Strong customer service, written communication, and verbal communication skills, with the ability to support senior stakeholders effectively. Ability to work flexible hours, including occasional evenings or weekends, and willingness to travel to local offices and off-site events., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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