Luxury Resort Experience Specialist $15/hr (Plus Commission)

The ideal candidate will be responsible for all aspects of staff development, coaching, feedback, motivation, and performance management. You will ensure high quality service to our customers and meet internal efficiency goals, while ensuring compliance with all company policies and procedures. We are looking for a dynamic leader experienced in customer service with outstanding organizational, time management, and communication skills., What You’ll Do: Help Guests Plan Their Ideal Stay!

• Communicate with guests and members by phone, email, text, and other designated channels to understand their preferences, questions, and travel plans.
• Recommend accommodations, room categories, and resort amenities based on individual interests, needs, and budgets.
• Create personalized itineraries that may include dining, spa treatments, golf, tennis, beach and pool experiences, special events, excursions, and airport transportation.
• Provide accurate information about resort amenities, dining options, activities, availability, operating hours, and applicable policies.
• Maintain detailed reservation notes and guest preferences to support a seamless experience from inquiry through arrival.

Turn Conversations Into Reservations:

• Convert guest inquiries into reservations by communicating the value of the resort’s accommodations and experiences.
• Use consultative selling techniques to recommend room upgrades, additional services, and experiences that align with guest preferences.
• Recognize opportunities to enhance a guest’s stay while maintaining a thoughtful, service-first approach.
• Support assigned sales, conversion, upselling, and other performance goals, as applicable.
• Follow up on inquiries and reservation opportunities in accordance with established procedures.

Internal Relationships

Reports to the Director of Reservations.

External Relationships

• Work closely with Front Office, Housekeeping, Restaurants, Spa, Golf, Tennis, Fitness, Beach and Pool operations, and other departments.
• Develop strong knowledge of resort accommodations, amenities, experiences, and services to provide accurate recommendations.
• Stay informed about resort offerings, seasonal experiences, special events, and changes that may affect reservations.
• Contribute to a collaborative team environment focused on guest satisfaction, reservation accuracy, and resort performance.

We’re looking for a service-minded professional who enjoys connecting with people, identifying their needs, and recommending solutions that create value.

Successful candidates will demonstrate:

• Opera Cloud experience a plus
• Excellent verbal and written communication skills in English.
• A friendly, polished, and professional approach to customer interactions.
• Strong customer service and relationship-building skills.
• Confidence making recommendations and discussing products, services, or upgrades.
• Strong organizational skills and attention to detail.
• The ability to manage multiple inquiries, tasks, and systems in a fast-paced environment.
• Problem-solving skills and the ability to respond appropriately to guest questions and concerns.
• Comfort using computers and learning reservation, booking, and communication systems.
• Reliability, adaptability, and a collaborative approach to teamwork.
• A genuine interest in delivering thoughtful, personalized guest experiences.

Experience in the following areas is beneficial:

• Hotel, resort, or hospitality reservations., · Bachelor’s degree preferred.

· A minimum of 2 to 4 years of experience in a 4/5-star resort preferred. Specifically at Front Desk or Reservations

· Opera experience preferred.

· Proficiency in the use of Word, Excel, Outlook, Microsoft Teams.

Join a team dedicated to creating exceptional experiences at a distinctive luxury resort. In this role, you’ll have the opportunity to:

• Learn about a broad range of luxury accommodations, amenities, and guest experiences.
• Develop your customer service, communication, consultative selling, and resort knowledge.
• Collaborate with colleagues across multiple departments.
• Make a direct contribution to guest satisfaction and reservation performance.
• Build experience in luxury hospitality and personalized guest service.

Specific compensation, benefits, scheduling, and incentive details will be shared as applicable to the position.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Type: Full-time

Pay: $15.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance