IT Support Coordinator

Provides administrative and technical support to the Information Technology Department, including technology purchasing, asset management, mobile device support, help desk coordination, budget tracking, and compliance documentation. Works with City departments to support efficient technology operations and service delivery., Essential functions, as defined under the Americans with Disabilities Act, may include the following representative duties. This list is illustrative and is not intended to include all duties performed by employees in this classification.

• Coordinates City-wide technology purchases, including vendor quotes, requisitions, purchase orders, equipment receiving, and invoice processing.
• Assists with departmental budget preparation, expenditure tracking, encumbrances, and monthly financial reconciliation.
• Maintains technology asset inventories and coordinates equipment assignments, transfers, and retirements with Finance.
• Maintains printer, copier, and cellular device records and prepares monthly billing and inventory reports.
• Compiles telecommunications usage records to support billing and financial reporting.
• Performs basic setup, configuration, troubleshooting, and decommissioning of mobile devices using approved management systems.
• Provides basic technical assistance, creates and routes help desk tickets, monitors outstanding requests, and communicates status updates.
• Responds to routine inquiries regarding technology purchases, equipment, and established IT procedures.
• Assists with compliance documentation, records retention, and internal audits related to HIPAA, PCI DSS, and FBI CJIS requirements.
• Assists with developing and updating departmental policies, procedures, and operational documentation.
• Maintains departmental metrics, prepares reports, and coordinates routine administrative activities.
• Maintains confidentiality of sensitive City, technology, and security information.
• Establishes effective working relationships with City employees, vendors, and outside agencies.
• Complies with City safety requirements, maintains regular attendance, and reports to work during emergencies as directed.
• Performs other related duties as assigned.

Education, Training, and Experience Guidelines High school diploma or GED; AND one to three (1-3) years of administrative, purchasing, inventory management, or information technology support experience; OR an equivalent combination of education, training, and experience.

KNOWLEDGE OF:

• Basic computer systems, mobile devices, peripherals, and operating systems.
• Purchasing, budget tracking, inventory control, and records management procedures.
• Microsoft Office applications and enterprise information systems.
• General office practices, customer service, and information security principles.

SKILL IN:

• Coordinating purchases, maintaining inventories, and preparing financial and operational reports.
• Performing basic mobile device setup and troubleshooting.
• Using office software, business systems, and help desk applications.
• Organizing assignments, prioritizing work, and meeting deadlines.
• Communicating effectively and providing professional customer service.
• Maintaining accurate records, confidentiality, and effective working relationships.

LICENSE AND CERTIFICATION REQUIREMENTS A valid driver’s license may be required depending on assigned duties.