The WMS System Specialist serves as the primary on-site systems expert responsible for supporting warehouse management systems (WMS) and associated technologies. This role combines operational systems support and troubleshooting (WMS and others), subject matter expertise to ensure optimal system performance, user adoption, and systems and hardware focused continuous improvement. The position acts as the Level 1 support resource for the WMS user base, while partnering with IT, Operations, and customers to troubleshoot technical and hardware issues, implement enhancements, and support system integrations., System Support & Operations

• Serve as the primary Level 1 support resource for WMS users

o WMS user management (role assignment, maintenance, expiration)

o Operations task support (receiving, order fulfillment, inventory discrepancies)

o Performance (troubleshoot system slowness, unexpected error messages)

• On behalf of operations, capture, track, and resolve system defects; escalate complex issues as needed

o Create and manage support tickets and track resolution

• Support EDI/API connectivity and setup

o Work with customer service team on escalated ASN/program interface issues

• Maintain communication with corporate IT and operations stakeholders

User Support, Training & Documentation

• Develop and maintain SOPs and work instructions - Provide end-user support and identify training gaps

o Work with Learning and Development team on curriculum

o Ensure curriculum is current to platform version, covers existing and new functionality

• Train associates on WMS, RF devices, and tools as necessary - Communicate system updates and resolutions to operations and management

Hardware & Technical Support

• Hardware support

o RF scanners, Laptops, WMS Printers

o Work with vendors on maintenance, warranty exchange, decommissioning

• Troubleshoot network and integration issues

o Partner connectivity (contract manufacturers, end customers)

o Internal corporate / business systems

Continuous Improvement & Change Management

• Support UAT (user acceptance testing) and new site implementation rollout cycles

• Drive WMS change request (CR) process

o Draft and amend CR for site/enterprise review, attend weekly discussions

o Participate in coordinated global platform testing as necessary

o Liaison with site management on viability of cost and LOE for change request

• Serve as intake for system improvement ideas

o Field input from operations and engineering on throughput limiting task

o Analyze data for improvement opportunities to systemic bottlenecks

Collaboration & Communication

• Partner with operations, IT, and customers - Escalate complex issues appropriately - Maintain professional communication

Reporting & Analysis

• Produce system performance reports - Track trends and recommend solutions - Support operational analytics

2+ years in warehouse or distribution environment - 1+ years of IT or help desk experience

• WMS experience, preferably Blue Yonder, NGXD or SAP

• Inventory management experience required

Skills & Abilities

• Strong troubleshooting and problem-solving skills - Microsoft Office proficiency

• Familiarity with AI Assistants such as MS Co-Pilot, Claude, or ChatGPT - RF system and warehouse technology knowledge

• Training and coaching ability - Strong communication skills

For this position, the expected base pay range is $52,400.00 - $70,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com, At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

StartHereGoAnywhere #LifeAtDSV