Implementation Consultant

The Implementation Consultant is a strategic partner for new customers, guiding them through the first parts of their journey. The primary goal is to help customers realize tangible ROI, establish lasting adoption habits, and set them up for long-term, self-sustaining success that leads to repeated renewals. Success in this role is measured by customer retention, time to launch, and time to first value.

Work Schedule: Full-time, in-office Monday through Thursday, with Fridays available for remote work.

What You Will Be Doing

• Take ownership of a portfolio of new multi-location customers and guide their journey to ROI by driving engagement, adoption, and utilization across their organization.

• Build trust and credibility with stakeholders at all levels-Executives, Department Leads, and day-to-day users-by aligning Kenect to their business outcomes.

• Guide customers through launch, onboarding, and early adoption to shorten time-to-first-value and establish behaviors that ensure long-term success.

• Monitor adoption signals and proactively intervene to ensure customers achieve measurable results.

• Deliver onboarding training sessions, best practices, and consultative guidance to help customers integrate Kenect into daily workflows.

• Partner cross-functionally to identify and resolve customer issues quickly, ensuring a positive early experience., We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

• 1+ years of Customer Success, Implementation, or Consulting experience in a SaaS or software company.

• Driven, self-motivated, enthusiastic, and results-oriented with a “get things done” mindset.

• Strong organizational skills with the ability to manage a large portfolio of clients and competing priorities.

• Experience accelerating customer time-to-value and driving retention outcomes.

• Ability to communicate ROI clearly to multiple stakeholder levels, from executives to end users.

• Experience with customer engagement tools (Planhat, Salesforce a plus).

• Previous experience meeting or exceeding retention and expansion goals preferred.

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.