Director of Operations - Armed Physical Security Contract

• Lead, supervise, and evaluate Contract and Task Order Managers across assigned contracts, task orders, locations, and operational portfolios.
• Set priorities, performance expectations, reporting standards, and accountability measures to ensure consistent execution of armed security services.
• Hold managers accountable for contract requirements, post orders, staffing matrices, service standards, inspections, and performance metrics.
• Review and approve staffing, scheduling, overtime, leave, recruitment, retention, relief coverage, and workforce-continuity strategies.
• Ensure managers promptly address uncovered posts, late relief, unauthorized holdovers, post abandonment, excessive overtime, and unqualified personnel.
• Ensure effective controls for licensing, suitability, medical and fitness requirements, firearms qualifications, training, and other required credentials.
• Direct quality control, inspections, audits, performance improvement, trend analysis, preventive action, and closure of recurring deficiencies.
• Evaluate manager performance and oversee consistent administration of coaching, investigations, discipline, grievances, and personnel removals.
• Oversee weapons accountability, equipment readiness, safety requirements, and protection of sensitive operational and personnel information.
• Review staffing records and timekeeping to support accurate payroll, labor controls, and contract billing.
• Manage budgets, labor utilization, subcontractor performance, and coordination with human resources, training, compliance, logistics, finance, and contracts.
• Ensure timely reporting of misconduct, fraud, falsified records, security violations, conflicts of interest, and other reportable concerns.
• Promote professionalism, accountability, readiness, respectful conduct, officer safety, and customer service.
• Serve as Transition Manager for new contract awards.
• Other duties as assigned in support of contract and company objectives., * Maintain responsive, documented communication with the COR and other authorized government representatives while recognizing that only the CO may change contract scope, funding, terms, or conditions.
• Ensure managers do not act on informal direction that could alter staffing, schedule, pricing, standards, or deliverables without proper authorization.
• Lead contract reviews and approve operational reports, deliverables, staffing and qualification records, quality results, corrective-action updates, invoice support, and government-facing submissions.
• Respond to government-identified deficiencies through documented root-cause analysis, corrective action, implementation updates, and verified closure.

• Bachelor’s degree in criminal justice, security management, public or business administration, or a related field; equivalent relevant experience may be considered.
• At least 10 years of progressively responsible experience in physical security, law enforcement, military security, corrections, protective services, or contract security, including five years leading managers, supervisors, or multi-site operations.
• Experience managing performance-based government or institutional security contracts with formal deliverables, quality controls, and client oversight.
• Knowledge of armed-security laws, licensing, labor practices, safety standards, and federal contract administration, including COR/CO authority, documentation, invoicing support, and avoidance of unauthorized commitments.
• Ability to obtain and maintain required client authorizations and a U.S. Government Top Secret security clearance.
• Strong executive communication, reporting, briefing, and stakeholder-management skills.
• Proficiency with scheduling, incident reporting, access control, video surveillance, Microsoft Office, and operational reporting systems., * Senior leadership experience in security, law enforcement, military, corrections, or protective-services programs.
• Relevant certification, such as CPP, PSP, PMP, or Certified Security Project Manager.
• Experience with quality control plans, staffing matrices, performance indicators, corrective-action tracking, and unionized workforces.

Core Competencies

• Operational leadership and managerial accountability
• Contract compliance, quality control, and performance management
• Workforce, labor, and resource management
• Government and client relationship management
• Sound judgment, ethics, confidentiality, and executive communication, * 10 year(s): 10 years experience in physical security, law enforcement, military security, corrections, protective services, or contract security

• Medical, Vision and Dental Insurance
• Paid Time-Off and Paid Holidays
• 401(k) Retirement Plan
• Basic Life & Supplemental Life Insurance
• Short-Term & Long-Term Disability