Network Administrator

The Network Administrator supports children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures the delivery of high-quality, trauma-informed care in a therapeutic, supportive, and person-centered environment by maintaining, administering, and optimizing agency-wide information systems and data platforms. The Network Administrator is responsible for system configuration, data integrity, reporting, troubleshooting, compliance support, and end-user assistance to ensure reliable, secure, and efficient operations across educational, residential, and administrative programs. WORK SCHEDULE Ädelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administer, maintain, and support agency information systems, databases, and platforms to ensure

accuracy, accessibility, and security of data.

• Serve as a system liaison with external vendors and software providers, supporting system

implementation, upgrades, and issue resolution.

• Maintain system data integrity, including routine audits, reconciliations, and compliance reviews.
• Develop, generate, and maintain standard and ad hoc reports to support leadership decision-making,

compliance, and operational needs.

• Provide technical support and troubleshooting assistance to employees regarding system access,

functionality, and usage.

• Develop and maintain system documentation, procedures, and user training materials.
• Support onboarding, pay changes, benefits administration, credential tracking, and other administrative

processes through system workflows.

• Collaborate with Human Resources, Finance, Compliance, Education, and Program leadership to

support audits and regulatory requirements.

• Maintain records and documentation in accordance with federal, state, and agency policies, including

confidentiality standards.

• Maintains the Kronos database with accessible and accurate data.
• Remain current with system updates, enhancements, and best practices relevant to agency platforms.
• Serves as the Kronos liaison which includes creating and maintaining new platforms and processes

within their system

• Participate in system-related projects, testing, and continuous improvement initiatives.
• Perform other related duties as assigned to support agency operations.
• Maintain reliable and secure server, cloud, endpoint, and network services.
• Diagnose and resolve issues across identity, devices, applications, and connectivity.
• Manage access controls, security policies, updates, and configuration changes.
• Maintain infrastructure documentation, network diagrams, and operating procedures.
• Communicate clearly with technical colleagues and nontechnical users.

• Strong organizational skills
• Effective problem-solving and analytical abilities
• Strong written and verbal communication skills
• Ability to train and support end users with varying technical skill levels
• Ability to manage multiple priorities and deadlines
• Windows Server 2012 through 2025: Installation, configuration, maintenance, patching, and
• troubleshooting.
• Active Directory: User and group administration, DNS, DHCP, and replication.
• Switching: VLANs, trunking, PoE, spanning tree, and network troubleshooting. Aruba, Cisco and

Ubiquity

• Sophos: Administration and troubleshooting of the Sophos products used in our environment.
• Ubiquity Wi-Fi: Design, configuration, troubleshooting, and maintaining our corporate Wi-Fi.
• Demonstrated hands-on experience supporting a multi-location environment.

KNOWLEDGE:

• Knowledge of system administration principles and data management practices
• Understanding of confidentiality, data security, and compliance requirements
• Familiarity with HRIS, payroll, timekeeping, or enterprise systems preferred
• Knowledge of reporting, auditing, and documentation standards
• Understanding of nonprofit, healthcare, educational, or human services environments preferred
• Awareness of trauma-informed and person-centered organizational practices

ABILITIES:

• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently with general supervision
• Ability to collaborate effectively with internal departments and external vendors
• Ability to adapt to changing systems, priorities, and organizational needs
• Ability to analyze data and present information clearly to stakeholders
• Ability to support systems that serve a 24/7 direct care environment

EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS

• Bachelor’s degree in Information Technology, Information Systems, Human Resources, or a related field

preferred; equivalent experience considered

• High school diploma or equivalent required
• Minimum of 5 years of experience in network administration, or related administrative systems role

preferred

• Experience supporting HRIS or enterprise systems strongly preferred
• Experience with Ubiquity Access Points and Switch.
• Experience with Fortinet firewalls
• Familiarity with Apple products, mobile device management (MDM), and basic networking concepts

desirable.

• Professional certifications (A+, Network+, Microsoft, or similar) are preferred but not required.
• Valid driver’s license and reliable transportation to travel between program locations as needed.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Work is performed in an administrative building or program office environment
• Must be able to lift up to 50 pounds as needed (e.g., supplies, office materials)
• Must be able to remain in a stationary position or move about for extended periods of time
• May occasionally be exposed to behaviors that require calm intervention or redirection
• Exposure to behaviors that may require intervention or safety procedures.
• Perform all requirements of physical management techniques (PMT)