HRIS Analyst

The HRIS Analyst is a key member of the HR Systems team responsible for supporting, configuring, maintaining, and enhancing enterprise HR technology solutions. This role provides functional and technical support across Bechtel’s HR systems portfolio, including ServiceNow Human Resources Service Delivery (HRSD), SAP SuccessFactors, SAP R/3, SAP Fieldglass, reporting solutions, integrations, and related applications.

The analyst supports production operations, system enhancements, testing, reporting, integrations, data management, and HR technology projects. The role may have a primary assignment within ServiceNow HRSD or SAP SuccessFactors based on business needs while contributing across the broader HR systems landscape.

Working closely with HR Operations, Centers of Excellence, Payroll, IS&T, vendors, and business stakeholders, the HRIS Analyst translates business requirements into scalable solutions that improve employee experience, data integrity, and operational efficiency. #LI-EH1 Major Responsibilities:

• Provide production support, configuration, maintenance, and enhancements across HR technology platforms, including ServiceNow HRSD, SAP SuccessFactors, SAP R/3, SAP Fieldglass, reporting solutions, integrations, and related applications.
• Support ServiceNow HRSD capabilities including case and knowledge management, Employee Center, HR services, workflows, and automation.
• Support SAP SuccessFactors and related applications through configuration, testing, data maintenance, reporting, troubleshooting, release activities, and continuous improvement.
• Partner with HR, Payroll, IS&T, business stakeholders, and vendors to gather requirements, evaluate options, and recommend system solutions.
• Develop and maintain requirements, process documentation, test scripts, acceptance criteria, support procedures, and system documentation.
• Troubleshoot and resolve issues involving workflows, permissions, integrations, reporting, releases, upgrades, and system functionality.
• Perform root cause analysis and coordinate issue resolution with functional teams, technical teams, and external vendors.
• Perform or coordinate system, integration, regression, user acceptance, and production validation testing.
• Support integrations, APIs, interfaces, and data exchange processes between HR applications and upstream or downstream enterprise systems.
• Perform data validation, audits, uploads, mass updates, and reconciliations to promote accurate and reliable HR data.
• Conduct process mapping, gap analysis, and impact assessments to identify opportunities for optimization, automation, and improved employee experience.
• Support HR technology implementations, enhancements, releases, upgrades, and cross-functional projects across the employee lifecycle.
• Stay current on product releases and emerging HR technology capabilities and recommend improvements to systems and business processes.
• Perform other related duties as assigned.

• Bachelor’s degree or international equivalent in Human Resources, Information Systems, Business Administration, or a related field and 2 to 5 years of relevant experience, or 6 to 9 years of relevant work experience in lieu of a degree.
• Experience supporting enterprise HR systems, HR technology platforms, or business applications.
• Experience with system configuration, testing, reporting, integrations, and production support.
• Experience gathering business requirements and translating business needs into system solutions.
• Experience with SAP SuccessFactors, ServiceNow HRSD, or a comparable enterprise HR technology platform preferred.
• Experience supporting multiple HR systems or cross-platform technology solutions preferred.

Required Knowledge and Skills:

• Working knowledge of SAP SuccessFactors, ServiceNow HRSD, or a comparable enterprise HR technology platform. Experience with either SuccessFactors or HRSD and the ability to learn additional platforms is desired.
• Knowledge of HR business processes and employee lifecycle events, including workforce administration, organizational management, service delivery, and HR operations.
• Ability to gather and document requirements and translate business needs into effective system solutions.
• Experience supporting system configuration, testing, troubleshooting, reporting, integrations, or data management.
• Understanding of integrations, APIs, interfaces, and data flows between enterprise applications.
• Experience developing test plans, test scripts, acceptance criteria, and supporting user acceptance testing.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to analyze and validate data while maintaining accuracy and integrity.
• Strong customer service orientation with effective interpersonal, written, and verbal communication skills.
• Ability to communicate effectively with technical and nontechnical stakeholders.
• Ability to manage multiple priorities, support concurrent projects, work independently, and drive assignments through completion.
• Adaptability and willingness to learn new technologies, systems, and business processes.
• Proficiency with Microsoft Office and data analysis tools.
• Relevant SAP SuccessFactors or ServiceNow certifications and experience supporting global HR operations or complex HR technology environments are preferred.

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