Program Manager - Federal IT Services (Remote)

ITinfra is seeking an accomplished Program Manager (PM) to lead contractual, financial, administrative, and program governance functions for a federal IT services contract supporting the U.S. Environmental Protection Agency (EPA).

The PM is accountable for contract performance, customer satisfaction, workforce management, compliance, financial oversight, and continuous operational improvement. The ideal candidate has federal IT services leadership experience managing multidisciplinary teams, working with senior government officials, and executing complex IT support contracts.

• Lead federal IT services contract execution and governance as ITinfra’s primary authorized management representative.
• Communicate with EPA contracting personnel, technical representatives, and senior IT leadership.
• Ensure compliance with contractual performance requirements, service levels, deliverables, and federal regulations.
• Manage schedules, resources, milestones, staffing requirements, and operational priorities.
• Oversee contract budgets, labor utilization, financial performance, and profitability.
• Coordinate invoicing, contract reporting, subcontractor oversight, and financial forecasting.
• Monitor staffing allocations and identify potential cost, schedule, or performance issues.
• Coordinate contract changes, modifications, and operational requirements with corporate leadership.
• Oversee recruiting, staffing, employee performance, training, and retention across supported service areas.
• Coordinate with the Service Management Lead and technical leads to ensure staffing and contract coverage.
• Maintain personnel qualifications, security, and compliance; manage subcontractor relationships and performance, when applicable.
• Oversee quality assurance, performance assessments, and corrective actions; identify, assess, and mitigate program risks.
• Review service metrics to improve efficiency, customer experience, and contract performance.
• Ensure personnel follow approved processes, procedures, policies, and standards.
• Support transition-in, operational readiness, and contract transition-out activities.
• Lead contract-level customer meetings, performance reviews, and executive briefings.
• Collaborate with EPA leadership on service improvement opportunities and operational priorities.
• Address escalated customer concerns and coordinate corrective actions.
• Maintain productive relationships among ITinfra management, the Government, subcontractors, and technical teams.

• Education: Bachelor’s degree in Business Administration, Business Management, Information Systems, Information Technology, Engineering, or equivalent experience.
• At least ten (10) years of experience managing IT support service programs of comparable scope and complexity.
• Demonstrated experience managing multidisciplinary IT teams supporting large organizations.
• Experience interfacing directly with senior customer leadership.
• Familiarity with federal IT security and compliance requirements.
• Experience managing program resources, operational schedules, contract deliverables, and program performance., * PMP certification or similar.
• ITIL v3 Foundation or ITIL 4 Foundation.
• Prior experience managing federal IT services contracts or task orders.
• Experience with EPA, civilian federal agencies, or multi-site government IT support environments.
• Demonstrated experience managing firm-fixed-price contracts.
• Familiarity with federal contracting practices, including FAR compliance, contract modifications, and subcontract management.
• Strong financial management skills, including labor forecasting, budget oversight, and program profitability.
• Experience with ITIL-based service delivery, quality management systems, and operational improvement.

Security Requirements:

• Must be able to obtain and maintain a Tier 4 Public Trust (High Risk/Sensitive) background investigation determination, as required by the contract.

Work Schedule and Requirements:

• Availability during standard Eastern Time business hours.
• Ability to respond promptly to critical contract or customer escalations.

Job Type: Full-time, * [MANDATORY] Are you a US citizen with an active Tier 4 Public Trust clearance, or the ability of attaining one?

Experience:

• IT service management: 10 years (Required)

• We emphasize and foster professional growth by helping you set and achieve professional goals
• Exceptional health insurance benefits
• 401K, Paid Time Off (PTO)

Work Location(s):

• Remote within the United States.
• Periodic travel to EPA facilities in Research Triangle Park, NC, and Cincinnati, OH, and corporate meetings, as required., * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance