EVOC Triage Engineer

You will personally diagnose vehicles onsite using CANalyzer and other CAN tools, and for high- priority issues you may be required to travel to remote locations on short notice. This requires a broad and deep understanding of all EV systems, including but not limited to Thermal, Charging, Propulsion, Chassis, and Body Controls. You will ensure all relevant data is captured and documented in tickets to enable fast, accurate root-cause analysis and resolution. You will be the central point of contact for our test drivers, technicians, and engineering teams to follow up on vehicle issues. * Manage Driver Assignments: Create driver tickets and assignments through JIRA and Slack to make sure drivers have a vehicle to accumulate miles.

• Manage Issue Triage & Tracking: Act as the first line of defense for new vehicle issues. Document, prioritize, and assign emerging problems using Jira (e.g., system-level tickets, root cause analysis requests). Analyze trends and escalate high volume and high severity issues.
• Investigate & Document: Collaborate with test drivers to gather detailed logs and qualitative feedback to strengthen issue reports. Ensure all diagnostic information is accurately captured and linked. Diagnose in vehicle or with dashboard data initial root cause of issues.
• Facilitate Failure Analysis: Create Rivian Concerns for any hardware issues. Manage the logistics for failed components. You will be responsible for ensuring parts are correctly removed, documented, and routed to the appropriate engineering teams or suppliers for root cause analysis.
• Act as a Key Liaison: Serve as the primary communication bridge between test drivers, the workshop/tech team, and supporting engineering groups to ensure seamless information flow for rapid problem resolution.
• Maximize Fleet Uptime: Proactively manage and prioritize the fleet schedule to ensure continuous, efficient testing. Create, manage, and track workshop repair tickets from inception to closure.
• Coordinate Vehicle Updates: Oversee the deployment of Over-the-Air (OTA) software updates to the fleet. In some cases, manually flashing may be required to update the fleet or verify issue resolution.

Experience: A minimum of 5 years of hands-on experience in a fast-paced technical environment (automotive, aerospace, or a related hardware-testing field is strongly preferred).

• Technical Skills: High proficiency in Jira for ticket creation, workflow management, and reporting.
• Automotive Knowledge: Strong understanding of complex vehicle systems, diagnostics, and architecture. Specific experience with Electric Vehicles (EVs) is a major asset.
• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, Automotive Technology, or a related technical field.
• No driving related suspensions or revocation of Driver License (within a 3-5 year period)
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring, Self-Starter: Highly motivated, proactive, and able to work independently with minimal supervision.
• Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical issues to diverse audiences (from drivers to engineers).
• Problem-Solving: Strong analytical and methodical troubleshooting skills.
• Organization: Exceptional organizational and multitasking skills, with a proven ability to manage and prioritize competing demands in a dynamic environment.

EVOC is an over the road mileage accumulation program that operate in multiple locations and weather conditions to capture issues before products go to market.