Professional Services Engineer III

Job DescriptionDescriptionAs a Professional Services Engineer III, you will implement solutions for complex technical environments. You will develop and implement project work plans for a wide range of clients and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for Mytech’s project team. Key Responsibilities

• Review scope of work and create project execution plans
• Provide remote and on-site server/workstation support and maintenance
• Install applications and operating systems on client hardware
• Create thorough and accurate documentation on all projects and support incidents
• Configure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systems
• Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
• Investigate user problems and identify their source; determine solutions; test and implement solutions

Minimum 5 years of experience supporting and implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment.

Required Proficiencies: Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions

Preferred

• Utilize proper troubleshooting methodology and the OSI model to fix client issues
• You will be an escalation point for your team’s more difficult technical issues, as well as an escalation point for during and after-hours emergency support issues
• Ability to concisely document systems, processes, issues, and resolutions; professional writing skills required
• Excellent interpersonal, communication, and documentation skills
• Proven history of mentoring and training of a technical team (Tier 1 and Tier II team members)
• Effective facilitation of client technical resolution plan
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure
• Self-motivated and responsive to management and clients
• Strong organizational skills and attention to detail
• Experience working with time tracking/ticketing software
• Complete prospective client technical evaluations and execute deep dive discoveries for new clients during onboarding
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Exceptional ability to develop productive and positive relationships with customers and colleagues
• Professional certifications based on Mytech training standards: MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV

BenefitsMytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision fully covered options for employee coverage
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match