• Own the end-to-end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments
• Serve as the primary product decision-maker for assigned services, balancing customer needs, platform health, and long-term sustainability
• Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment
• Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work
• Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem
• Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices
• Influence product direction and multiply impact through cross-team collaboration, mentorship, and shared standards
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services

• 5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar
• Strong experience working in Agile software development environments
• Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility
• Experience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs)
• Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns
• Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non-technical audiences
• Proven ability to operate with high autonomy while collaborating effectively across teams
• Bachelor’s degree in Computer Science, GIS, Information Science, or another related field, * Experience supporting enterprise-scale or other developer-focused products
• Comfortable reading and reasoning about code in languages such as Python, JavaScript, TypeScript, and SQL (hands-on implementation is not required)
• Experience working with CI/CD pipelines and modern DevOps practices from a product and quality perspective

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LI-Onsite

ArcGIS Hub is expanding how people discover, share, and collaborate around authoritative geospatial data. As a Senior Product Engineer - Web Services, you will own and guide the evolution of backend services that power in-app and programmatic customer workflows across the ArcGIS platform.

This is a senior, product-focused role that combines deep technical fluency with strong product judgment. You will act as a service owner and trusted decision-maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.