Technical Service Engineer

The Technical Service Engineer is based in the Portland office and serves as the primary liaison between internal teams and field staff. This role provides timely technical support, training, and customer assistance while helping maintain safety and compliance. Most work (about 60-70%) is office-based, with 30-40% travel for hands-on support, training, and basic field investigations.

• Provide technical support to customers and field staff by answering product questions and guiding them through basic troubleshooting.
• Assist with on-site visits to observe installations, deliver introductory training, and support product demonstrations.
• Learn product designs, applications, and industry requirements to confidently explain product use.
• Document support calls, questions, and solutions to help build team knowledge and improve processes.
• Work with management to support product investigations and follow up on reported issues.
• Contribute to updating training materials and help present training sessions for customers and internal staff.
• Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
• Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.
• Demonstrate mechanical aptitude and a willingness to build industry knowledge over time.
• Comfortable with regular travel for training and site visits.

• Microsoft Office and CAD software
• Strong communication skills
• HVAC/R and plumbing, contracting, and industry experience
• Frequent domestic travel required, infrequent international travel

Education & Experience preferred:

• AS Engineering or equivalent through relevant work experience
• 2-6 years of relevant experience with HVAC/R, * On the job: 2 years (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.