ServiceNow Developer SME

Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career., * Architect and automate enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities

• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
• Align platform architecture with the Common Service Data Model (CSDM).
• Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
• Design and configure HRSD modules, including HR Case / Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals
• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements
• Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations
• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models
• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications
• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality
• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen), Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer SME must have:

• Education: Technical Training, Certification(s) or Degree

• Experience: 10+ years of related experience

• Required Skills:

• Expert proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM
• Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization
• Demonstrated experience with full-cycle SAM and/or HAM implementations
• Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
• Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub
• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic
• Experience with other ServiceNow modules like ITSM or ITOM
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Ability to coach, guide, and mentor junior developers

Certification(s):

• Required: ServiceNow Certified Systems Administrator

• Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust to start, 10 + years of related experience
• may vary based on technical training, certification(s), or degree

Certification

Certified System Administrator (CSA) | ServiceNow - ServiceNow Travel Required

Less than 10%

The likely salary range for this position is $182,750 - $247,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.