Classroom Technology Specialist

Operating under the supervision of the Assistant Manager, the Classroom Technology Specialist works as part of a unified team alongside the Classroom A/V Services (CAVS) Manager and Director of Instructional Support to provide dedicated technical instructional support across approximately 275 instructional spaces. The position provides timely, on-the-ground real-time troubleshooting for computer, audio, and video systems to ensure seamless in-person and hybrid instruction for faculty, staff, and students. This position is also responsible for the selection, maintenance, deployment, and support of all lab software, ensuring reliable operations of more than 500 campus workstations. Responsibilities include identifying hardware and software needs, analyzing licensing requirements and configuration specifications, and conducting rigorous quality control testing to ensure systems are stable, secure, and fully operational prior to campus deployment. In addition, this position manages the Tier 1 and Tier 2 technical support ticket queues, creates internal technical documentation, and coordinates with student staff to execute large-scale software deployments. Through regular interaction with faculty during daily operations, the position provides valuable feedback to the CAVS management team, helping to drive future technology upgrades and continuous process improvements., As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

“Misconduct” means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

Technical Support Operations (40%): Operating under the direct supervision of the Assistant Manager, works as part of a unified, collaborative team alongside the CAVS Manager and Director of Instructional Support to provide Tier 1 and Tier 2 instructional technical support, hardware repair, and routine software maintenance across all 275 instructional, lab, and departmental spaces. Works alongside student staff to respond to real-time support calls from classrooms, labs, and events. Provides hands-on troubleshooting for computer, audio, and video issues to keep instruction running smoothly. Deploys students and responds to instructional support calls in-person as needed. Delivers technical support for faculty, staff, and students across all instructional spaces, while ensuring new equipment integrates seamlessly with existing setups. Monitors, triages, and resolves incoming technical support tickets, addressing Tier 1 and Tier 2 incidents directly while routing complex Tier 3 issues to the correct point of contact. Collaborates with AAIT network administrators and the broader instructional support team to diagnose network-based computing issues and maintain accurate network configurations within instructional environments.

System Configurations & Software Deployment (30%): Manages hardware assets and performs the hands-on building, testing, and deployment of core “golden images” and software configurations across approximately 275 instructional spaces, using tools like Active Directory, Group Policy, and Jamf while coordinating with student staff to complete rollouts. Performs comprehensive quality control testing on all system configurations and software updates prior to campus rollout, ensuring stability and maintaining a consistent, known-good operational state across all managed machines. Reviews software licenses and hardware compatibility to advise the Assistant Manager and the broader CAVS management team on technology choices and deployment strategies.

Instructional Technology Consultation (20%): Coordinates with departmental staff and campus IT partners to ensure instructional systems and setups remain reliable and supported across all venues. Collaborates with the Educational Support Specialist to support instructional applications and maintain an up-to-date knowledge base, drafting internal guides to standardize team procedures. Develops clear, simple instructional guides and documentation to help faculty and staff operate classroom equipment, computers. Gathers feedback directly from faculty and staff while working in the field, sharing operational insights with the CAVS management team to drive future technology upgrades and process improvements.

Administration & Training Support (10%): Occasionally assists with hiring student technicians in coordination with Assistant Classroom Services Manager. Coordinates with Assistant Classroom Services Manager to design and deliver training sessions for student employees, ensuring they understand classroom hardware, software setups, and customer support procedures. Assists the Assistant Manager with interviewing and hiring student technicians, and helps organize their daily tasks to ensure dependable coverage for support calls. Works with the CAVS management team to coordinate equipment and technical support for special events, conferences, and specific classroom accommodation requests.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

• Bachelor’s Degree required in a related area and / or equivalent experience / training.
• 3+ years Experience working and communicating technical and non-technical information in a clear and concise manner to users at various levels with a wide range of experience.
• 1+ years Supporting higher education A/V technologies
• 1+ years Supporting software installation and troubleshooting
• Evidence of a strong customer service focus.
• Proven track record of problem solving skills.

Preferred Qualifications:

• Self-motivated with a history of working effectively as an individual and as part of a team.
• Broad knowledge of current IT-related products and services, including software and hardware.

Special Conditions of Employment:

• Occasional evening, weekend, and holiday work.
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Instructional Development, part of Academic Affairs Information Technology (AAIT), supports the university’s academic and instructional mission by delivering reliable and integrated technology services that enhance teaching, learning, and academic administration. As a service organization, AAIT provides technology support for General Assignment classrooms, departmental classrooms, and computer labs, along with campus-wide instructional technologies, audio-visual, and video production. AAIT also supports the technology needs of senior campus leadership, Academic Affairs offices, the Academic Senate, and core academic administrative systems. Working in collaboration with campus IT partners and units, AAIT ensures that faculty, staff, and students have access to dependable technologies and services that support diverse disciplines, teaching approaches, and learning environments.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC