Client Relation Manager-Healthcare IT

The Client Relations Manager is responsible for driving OBERD’s customer loyalty, retention, and growth by supporting customer adoption and effective utilization of OBERD software and related services. This role requires experience in the healthcare industry and an understanding of the unique operational needs, challenges, and goals of healthcare providers, including private clinics, hospitals, and health systems.

At times, the Client Relations Manager will also support the sales cycle and build partnerships within prospective accounts, primarily via phone, email, and occasional in-person conferences and events. The Client Relations Manager works closely with the Client Quality team to promote and enhance the value OBERD provides to healthcare organizations. Throughout the client lifecycle, this individual establishes and maintains trusted advisor relationships with key stakeholders, helping clients maximize the value of OBERD’s solutions., * Proactively build, develop, and nurture lasting relationships with clients while working independently and with minimal supervision.

• Serve as the primary point of contact for client questions, concerns, and escalations.
• Work with clients to understand their business operations, healthcare delivery environment, organizational priorities, and goals.
• Develop an understanding of the operational and administrative challenges faced by healthcare providers and recommend ways OBERD software and related services can support their objectives.
• Communicate proactively with clients to identify needs, resolve challenges, and implement solutions that improve customer success and software adoption.
• Grow client accounts by identifying upsell and cross-sell opportunities that align with clients’ needs and maximize the value of OBERD’s solutions.
• Support the sales process, as needed, by engaging assigned prospects, building relationships, and coordinating the involvement of appropriate internal experts.
• Meet contractual requirements and service-level agreements.
• Develop trusted advisor relationships with key customer stakeholders, clinical and administrative leaders, and executives.
• Ensure the timely and successful delivery and adoption of OBERD solutions in accordance with customer needs and objectives.
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Stay current on OBERD system information, product changes, and updates, and proactively educate customers on available features and functionality.
• Collaborate with Sales Managers and other internal departments to facilitate effective customer onboarding and ongoing engagement.
• Monitor customer satisfaction and loyalty, identify accounts at risk of churn, and work with leadership to develop and implement client retention strategies.
• Maintain awareness of healthcare industry trends, operational challenges, and evolving customer needs to strengthen client relationships and support the effective use of OBERD’s solutions.

To be successful in this position, the Client Relations Manager must be highly motivated, organized, analytical, and client-focused, with a strong understanding of the healthcare environment and the ability to translate client needs into effective software solutions.

The position requires excellent communication skills and the ability to proactively build customer relationships while anticipating and meeting client needs. Experience working with healthcare providers, clinical practices, hospitals, or health systems is highly desirable, as is an understanding of healthcare operations and the challenges healthcare organizations face in delivering efficient, high-quality care. These skills will enable OBERD to build and maintain long-term business relationships.

Primary modes of communication include phone, email, and virtual meetings. Immersion in OBERD’s company culture and platform is vital to success in this role. The position also requires strong collaboration with internal product, implementation, and Client Quality experts to advise clients on additional or underutilized OBERD software functionality and identify appropriate upsell and cross-sell opportunities that align with their operational goals and needs.

This role plays a crucial part in ensuring customer satisfaction, strengthening client relationships, and driving company growth. Success requires a balance of technical knowledge, interpersonal skills, healthcare industry experience, and a deep understanding of client needs and objectives., * Bachelor’s degree in Marketing, Business, Healthcare Administration, or a related field preferred.

• Healthcare industry experience required, preferably working with healthcare providers, private clinics, hospitals, health systems, or healthcare technology organizations.
• Familiarity with healthcare operations, clinical practice workflows, or the administrative and operational needs of healthcare organizations strongly preferred.
• Excellent written and verbal communication skills, with the ability to communicate effectively with clinical, administrative, and executive-level stakeholders.
• 1-3 years of experience in customer service, client relations, account management, customer success, or a related field preferred.
• Strong problem-solving and analytical skills, with the ability to identify client challenges and recommend appropriate solutions.
• Demonstrated ability to build trust, establish credibility, and maintain strong professional relationships.
• Strong organizational skills and the ability to manage multiple client relationships and priorities simultaneously.
• Ability to learn and communicate technical software functionality and translate it into meaningful benefits for healthcare clients.
• Self-motivated, client-focused, and comfortable working independently while collaborating with cross-functional teams.
• Willingness to travel occasionally for client meetings, conferences, and industry events.

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home