Help Desk Specialist

Provides support for Tier-1 and Tier-2 systems and network administration including LAN administration, desktop management, data protection, process automation and network/server.

Knowledge/Skills/Abilities:

Provides onsite and remote support for systems and network administration including helpdesk, server lifecycle management, data protection, performance tuning, process automation, disaster recovery, application support, and cybersecurity response.

Supports with analysis, maintenance, revision, and evaluation of the organization’s IT needs.

• Desktop/Server management of a Windows environment including installation, configuration, troubleshooting, maintenance of software/hardware and peripherals.
• Analyze/Test system upgrades and enhancements prior to implementation insuring smooth transitions/upgrades.
• LAN Administration including patch management, cabling, switch/router management.
• Email troubleshooting, Microsoft Office 365 support, malware removal, faulted hardware diagnosis and replacement, data migration, desktop performance analysis/tuning, and software/hardware upgrades, printing issues, basic printer maintenance and mobiles (iOS/Android) configuration and troubleshooting.
• Support for periodic On-Call support for after hours and weekends may be required.
• Support System Security processes including managing user accounts, passwords, permissions and overall access.
• Support Patch Management, Vulnerability Remediation, Email Log Analysis, Firewall Policy Configuration, and other information system and infrastructure safeguarding practices.

Desired: BS or BA (or equivalent) or 2 years computer support experience.

Desired: Information Technology, CompTIA or Comparable industry standard.

Physical/Special Requirements:

Typical office environment, Ability to climb ladders and lift 50 pounds. Minimal Travel., * Computer networking: 1 year (Preferred)

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance