Computer Support Specialist

• Participate in the management and development of IT systems and improve the various components of computer systems and the project processes as applicable.
• Install and configure computer systems and networks and provide specialist technical advice. Monitor performance, investigate and remedy failures in computer and software systems and networks. Analyze, develop and implement IT security measures. (Active Directory, MS Admin, MS Intune)
• Learn, train, maintain, and operate legacy systems within the scope of the New Mexico Senate.
• Repair computers and ensure that they are functioning properly.
• Configure hardware and software updates.
• Participate in the preparation of documentation, inventory control, procedures, and designs for systems and equipment.
• Assist with zoom meetings and video operations in senate chamber/committee rooms.
• Assist Senators and legislative staff with possible technical difficulties that may emerge. Independently prioritize multiple customer service requests based on workflow and department priorities.
• Perform other duties as requested by the Chief Clerk.

• Basic computer administrative knowledge for Windows.
• Experience in Active Directory, Microsoft Admin Suite, and MFA software configurations for user management are noted but not required.
• Knowledge of IOS is nice to have.

Under professional supervision as to the method of approach and requirements, perform professional computer help desk support requiring individual judgment and initiative. This position reports to the Chief Clerk of the Senate but is still expected to act with a high degree of independence such as work priorities, problem assessment and resolution, and troubleshooting and resolving critical system downtime working with the IT Senate Support staff.

Must be able to work an indefinite amount of hours, * High school or equivalent (Preferred)