Virtual Operations Specialist - Telehealth

• Greet and check in patients virtually through our virtual clinic.
• Verify patient identity and demographics and ensure secure audio/video connections.
• Review and confirm completion of intake and consent forms before provider consultation.
• Update and maintain accurate patient records in the EMR.
• Communicate patient readiness to providers and medical support staff via our HIPAA secured text messaging platform.
• Troubleshoot technical or onboarding issues with professionalism and empathy.
• Uphold HIPAA and AWR confidentiality standards at all times.

Schedule

• Full-Time

  5 days per week

• Hours: 9:00 AM to 6:00 PM, As a Virtual Operations Specialist, you’ll be at the heart of our telehealth program, ensuring patients feel supported, records are accurate, and providers are set up for success. This role combines technical proficiency, patient care, and teamwork in a meaningful way.

• Prior healthcare, telehealth, or medical office experience preferred (training provided). Medical Assistants are encouraged to apply.
• Strong communication and customer service skills.
• Proficiency with computers, Microsoft Office, EMR systems, and secure messaging tools.
• Ability to multitask, remain professional under pressure, and support patients with empathy.
• Reliable, detail-oriented, and adaptable to a fast-paced environment.

Compensation & Benefits

• 401(k) matching
• Health Insurance
• Vision/Dental
• Paid Time Off (PTO)
• Work with a collaborative, interdisciplinary team that values growth, mission, and compassion

Why Join AWR?