IT Project Manager

EApps Tech LLC

Raleigh, NC, United States

16 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$124,800.0 - $145,600.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Agile Methodology Artificial Intelligence Confluence JIRA Interactive Voice Response Cloud Computing Software Code Optimization Integrated Development Environments Instant Messaging Technology IP Pbx Project Management Software Scrum Methodology

+6 more

Systems Development Life Cycle Software Engineering Systems Integration Google Cloud Cloud Platform System Chatbots

Job description

Roadmap, Scope & Stakeholder Management: Collaborate with key business and technical stakeholders to help define and refine the product roadmap, release timelines, feature scope, and functional design for both chat and IVR channels. Maintain and groom an extensive Chat Platform backlog to ensure clear alignment with strategic goals and underlying platform enhancements.
Agile Planning & Sprint Execution: Work closely with Team Managers, Scrum Masters, and engineering teams to define sprint goals, plan upcoming iterations, and break down complex conversational AI initiatives into actionable user stories and technical requirements.
Technical Guidance & Impediment Removal: Leverage an understanding of both business and technical details to guide the development team toward successful delivery. Proactively identify and remove blockers, assist with decision-making, and escalate risks or issues appropriately.
Chat, IVR & AI Domain Expertise: Apply knowledge of modern chat platforms, IVR/voice conversational AI capabilities, system integrations, and cloud architectures (Google Cloud Platform / GCP knowledge is a strong plus) to evaluate multi-channel solutions, validate designs, and support platform optimization. *

Requirements

2+ years of experience working in a Product Owner, Business Analyst, or Agile project delivery role within an IT or software development environment.
Experience writing user stories, managing software backlogs (e.g., Jira, digital.ai Agility), and participating in Agile/Scrum ceremonies., * Experience working on enterprise chat, IVR, contact center, or conversational AI platforms.
Familiarity with cloud environments (specifically Google Cloud Platform / GCP).
Background in the health insurance or a heavily regulated industry.
Technical Skills & Competencies
Product Management Tools: Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile tracking tools.
Domain Knowledge: Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations.
Technical Familiarity: Foundational awareness of cloud technologies (GCP preferred) and software development lifecycles (SDLC).
Soft Skills: Strong stakeholder management, clear written and verbal communication, and the ability to balance competing priorities in a fast-paced environment.

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