Help Desk Technician - Level 2

Vigilant Compliance is seeking a Level 2 Tech to join the internal IT team of their Firm. Based in Chadds Ford, PA, this position takes on internal tasks in a team-based work environment. Vigilant offers a competitive salary based on experience, annual base increases in salary, as well as paid holidays, vacation days, 401k with a match, and additional benefits., * Manage and organize IT projects and help desk tickets

• Assist users with information systems and programs as needed
• Utilize an RMM and PSA product to monitor internal PCs and servers
• Threat monitoring and patch management of internal and external environments
• Regular reporting
• Manage level 1 techs with tasks as needed
• Stay updated on industry trends and cybersecurity landscape in order to inform and improve firm systems and processes

\nCompany Description

Vigilant is an Award Winning and Industry Leading Compliance Firm that continues to remain Independent and Privately Owned delivering Clients end to end solutions that they can trust.

Since 2004, we have been providing tailored and customized end-to-end solutions to Advisers, Funds and Broker Dealers:

• Outsourced CCO
• CCO Support
• Advertising and Marketing Review
• Mock SEC/FINRA Exams
• SEC/ERA/Broker Dealer Registration
• Registered Representative Licensing
• Principal Underwriter for Registered Funds

Our Clients include: Private Equity, Hedge Funds, Closed End Funds, Private Credit/Structured Credit, ETFs, Mutual Funds, Wealth Managers, SMAs, Real Estate Funds, Infrastructure Funds, Registered Investment Advisers (RIAs) and Broker Dealers.

• 3 years of experience
• Experience supporting Windows 11 and Microsoft 365 environments
• Strong troubleshooting skills across hardware, software, printers, and basic networking
• Experience working with IT ticketing systems
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and basic network troubleshooting
• Experience performing basic firewall tasks, including IP allow/block requests
• Excellent communication and customer service skills
• Ability to prioritize multiple requests and work independently in a fast-paced environment

Preferred Qualifications:

• Experience working for an internal IT team/department (RMM/PSA tools, multi-client environment)
• CompTIA A+, Network+, or equivalent certifications
• Basic understanding of cybersecurity best practices

Vigilant is an Award Winning and Industry Leading Compliance Firm that continues to remain Independent and Privately Owned delivering Clients end to end solutions that they can trust.

Since 2004, we have been providing tailored and customized end-to-end solutions to Advisers, Funds and Broker Dealers:

• Outsourced CCO
• CCO Support
• Advertising and Marketing Review
• Mock SEC/FINRA Exams
• SEC/ERA/Broker Dealer Registration
• Registered Representative Licensing
• Principal Underwriter for Registered Funds

Our Clients include: Private Equity, Hedge Funds, Closed End Funds, Private Credit/Structured Credit, ETFs, Mutual Funds, Wealth Managers, SMAs, Real Estate Funds, Infrastructure Funds, Registered Investment Advisers (RIAs) and Broker Dealers.