Application Support Analyst II

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.

Provides application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users’ needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.

Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers’ software applications; and utilizes diagnostic tools and other resources as appropriate.

Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users’ needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.

Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions.

Supports complex applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures.

Develops, modifies and maintains systems and software: writes code for new applications; ensures compliance with department design and coding standards; writes and modifies software using a variety of programming languages; and designs user friendly interfaces and logic screen flow.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.

Performs other related duties as assigned.

Bachelor’s degree in Computer Science, Computer Engineering, Information Management, Management Information Systems or related field, supplemented by experience in applications analysis, development, configuration, and support; experience with troubleshooting principles, methodologies, and issue resolution techniques; experience in developing training and technical documentation for end users; additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job., * Functional and technical system administration experience with enterprise systems

• Familiarity with OpenGov, CGI/Advantage Finance and HR systems including administrative tables and specialty areas.
• Strong analytical skills
• Familiarity or experience creating and modifying reports-Business objects or Power BI
• MSSQL Database/Linux
• Proactive with coordinating monthly, yearly and on-demand processes
• Understanding of basic accounting principals

Licenses and Certifications

Possession of IT Infrastructure Library certification is preferred.

Physical Abilities

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions. EEO Statement